Emilio Kirinton Arzu
Queens
Summary
IT & Communications Team Lead at New York Army National Guard with expertise in technical troubleshooting and customer engagement. Improved service delivery through bilingual support and effective team collaboration. Achieved over 95% user satisfaction by prioritizing tasks in fast-paced environments. Demonstrated solutions-oriented approach, ensuring consistent and reliable outcomes.
Overview
7
7
years of professional experience
Work History
IT & Communications Team Lead
New York Army National Guard
New York
01.2019 - Current
- Delivered customer-focused technical support for hardware and software issues, using a solutions-based approach.
- Engaged users to identify needs and clarify options, ensuring satisfaction.
- Thrived in a fast-paced environment by prioritizing tasks and multitasking effectively.
- Collaborated with team members to provide consistent and reliable service.
Medical Interpreter (Volunteer)
Dyer Rural Hospital
La Ceiba
06.2022 - 08.2022
- Delivered real-time English–Spanish interpretation for medical professionals and patients during clinical visits.
- Facilitated effective communication between healthcare providers and patients, enhancing understanding and care delivery.
- Exhibited cultural sensitivity and professionalism while maintaining confidentiality in healthcare interactions.
Education
Bachelor of Science - Health Sciences
American Military University
Bachelor of Arts - Clinical Psychology
CUNY Hunter College
Skills
- Customer engagement
- Sales support
- Solutions-oriented approach
- Technical troubleshooting
- Apple ecosystem expertise
- Team collaboration
- Multitasking skills
- Bilingual support
Volunteer Experience
Medical Interpreter (Volunteer), Honduras, 2 Months, Provided real-time English–Spanish interpretation for medical professionals and patients during clinical visits. Facilitated clear communication between healthcare providers and patients, improving understanding and care delivery. Demonstrated cultural sensitivity, professionalism, and confidentiality in a healthcare setting.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Interpreter (Volunteer)
Dyer Rural Hospital
06.2022 - 08.2022
IT & Communications Team Lead
New York Army National Guard
01.2019 - Current
Bachelor of Science - Health Sciences
American Military University
Bachelor of Arts - Clinical Psychology
CUNY Hunter College