Summary
Overview
Work History
Education
Skills
Timeline
Advanced Diploma
Generic

Emilio Lorenzo

Las Vegas,Nevada

Summary

Customer focused hospitality and service professional with proven success in high-volume, fast-paced environments, including Lifetime Fitness Café and Cowabunga Canyon. Skilled in guest engagement, team coordination, cash handling, and food safety compliance. Known for creating welcoming atmospheres, resolving issues promptly, and maintaining operational efficiency while delivering exceptional service.


Overview

3
3
years of professional experience

Work History

Member Café Attendant

Lifetime Athletic Club
01.2025 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Actively contributed to a positive work environment by fostering collaboration among team members.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.

Guest Services

Cowabunga Canyon
04.2022 - 08.2023
  • Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction and sales.
  • Food and drink concierge, helping guests find their cabanas and taking care of their bill.
  • Increased customer satisfaction through comprehensive staff training in guest services and communication skills.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Proactively communicated with other departments to ensure smooth coordination of guest services.

Education

High School Diploma -

Sierra Vista High School
05-2024

Skills

  • Guest services management
  • Guest services
  • Guest services assistance
  • Communication Skills
  • Sales
  • Online Sales
  • Product restocking
  • Issue Resolution
  • Guest Relations Experience
  • POS
  • Organizational skills
  • Phone Etiquette
  • Cash handling
  • Hospitality
  • Cleaning and Sanitizing
  • Knowledgeable in Software Technology
  • Technical Computer knowledge in MacOS and Windows
  • Online Sales Experience
  • Food safety
  • Cleanliness maintenance
  • Team coordination
  • Cash handling proficiency

Timeline

Member Café Attendant

Lifetime Athletic Club
01.2025 - Current

Guest Services

Cowabunga Canyon
04.2022 - 08.2023

High School Diploma -

Sierra Vista High School

Advanced Diploma

The Advanced Diploma is awarded to those students who have earned at least twenty-four credits, with a minimum unweighted grade point average of 3.25 or better, and with additional coursework required in science, math, and arts/humanities.

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Emilio Lorenzo