Emilio Marshall
Miami,FL
Summary
Dedicated and skilled professional with extensive experience in customer service, hospitality, and front desk operations. Known for a strong attention to detail, exceptional problem-solving abilities, and a passion for fostering a positive guest experience. Eager to contribute to the growth and success of a dynamic organization by utilizing my skills in communication, multitasking, and conflict resolution.
Overview
2025
2025
years of professional experience
Work History
Front Desk Supervisor
Meridian Condominium
Miami, FL
01.2020 - Current
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Front Desk Associate
InterContinental Downtown Miami Hotel
Miami, FL
06.2014 - 10.2018
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Ensured that all safety regulations were followed according to company standards.
- Cleaned and maintained lobby and common areas by restocking supplies
- Monitored security cameras in lobby area as needed.
Security Guard
Ross Dress for Less
Miami, FL
04.2015 - 05.2016
- Monitored security cameras to identify and respond to suspicious activity.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Prepared security reports to document and log theft, accidents and safety violations.
Home Renovator
Self Employed
- Resolved labor, design and tool issues during construction projects.
- Coordinated subcontractors for specialized tasks such as plumbing, electrical work, painting, flooring installation.
- Inspected all completed work to ensure quality standards were met or exceeded.
Education
High School Diploma -
Booker T Washington Senior High School
Miami, FL06-2018
Completed 16 Hour C.A.M License Course
Skills
- Customer service experience
- Calm under pressure
- Daily reporting
- Conflict resolution
- Work prioritization
- Strategic planning
- Tech Savvy
Timeline
Front Desk Supervisor
Meridian Condominium
01.2020 - Current
Security Guard
Ross Dress for Less
04.2015 - 05.2016
Front Desk Associate
InterContinental Downtown Miami Hotel
06.2014 - 10.2018
Home Renovator
Self Employed
High School Diploma -
Booker T Washington Senior High School
Completed 16 Hour C.A.M License Course