Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Emilio Mendoza

Hutto,TX

Summary

Dynamic and versatile leader with extensive experience in the gaming industry, specializing in lifecycle management and team leadership. Proven track record in managing complex tasks, leading successful game launches, and driving operational efficiency. Demonstrated ability to adapt quickly to new roles and challenges, implementing strategic plans, and fostering a cohesive team environment. Strong analytical skills applied in identifying business opportunities and executing initiatives. Effective communicator with experience in training new associates and providing valuable feedback for improvement. Demonstrates resilience and strong leadership during challenging times, providing clear guidance and support to team members. Seeking opportunities to leverage these skills and experiences in a role that allows for further growth and impact.

Overview

9
9
years of professional experience

Work History

Consultation Team Manager

Electronic Arts
01.2024 - Current
  • Took part in the successful launch of the efficiency-enhancing tool "Conbot 2.0", which has shown positive results in job execution.
  • Displayed swift adaptation as Consultation Team Manager at Electronic Arts, managing end-of-year challenges.
  • Utilized transparent, action-oriented leadership, gaining trust and fostering team cohesiveness.
  • Managed complex tasks including scheduling, team meetings, and presenting at Service Continuity meetings.

Game Lifecycle Manager (GLM)

Electronic Arts
04.2023 - 10.2023
  • Took part in overseeing major game launches and improving program structure.
  • Demonstrated adaptability and critical thinking, applying new concepts and overcoming challenges.
  • Managed key projects, including advisor templates for FC 24, while providing valuable feedback to optimize business operations.
  • Developed a focused personal development plan, exhibiting growth in core competencies and leadership skills.

Consultation Specialist

Electronic Arts
12.2019 - 04.2023
  • Collaborate inter-departmentally on a wide variety of projects such as Process/Business Analysis, KPI Development and tracking, and developing a new Quality Behavioral Solutions (QBS) Program
  • Identify areas of opportunity in the business and create/execute initiatives
  • Provide feedback to advisor managers to cascade to their team for improvement
  • Collect and validate data on emerging issues from advisors and work with the incident management team to develop temporary and permanent solutions

Game Advisor

Electronic Arts
04.2018 - 12.2019
  • Resolved technical, in-game, account/billing, and mobile support issues while exceeding KPI metrics
  • Used specialized tools to resolve mobile game issues
  • Expressed critical thinking to resolve complex issues across all games and game platforms
  • Collected and reported emerging issue data

Property Manager

Public Storage
04.2017 - 01.2018
  • Trained new associates in company processes such as the renting of storage units, company’s and client’s legal responsibilities, and client record maintenance
  • Organized company and client legal documents for auction preparation
  • Assisted regional manager with storage unit auctions for units that were in lien
  • Performed property audits to ensure the security and cleanliness of the facilities in our region

Assistant Manager

Panda Express Restaurant Group
03.2015 - 08.2016
  • Managed and inspired a team of 15-20 associates to execute strategic plans to exceed company expectations and keep our location ranked second in terms of revenue for our region
  • Discussed P&L reports with the restaurant manager to highlight improvement areas, and gathered associates’ input to implement changes to work processes
  • Trained new associates in various restaurant processes such as food portion sizing, cooking/prepping, and inventory management
  • Forecasted restaurant staffing, inventory, and maintenance for optimal performance

Education

Computer Programming

Austin Community College
Austin, TX

Skills

    Leadership

    Project Management

    Strategic Planning

    Problem Solving

    Adaptability

    Inter-Departmental Collaboration

    Data Analysis

    Communication

    Training and Development

    Critical Thinking

    Operational Efficiency

Timeline

Consultation Team Manager

Electronic Arts
01.2024 - Current

Game Lifecycle Manager (GLM)

Electronic Arts
04.2023 - 10.2023

Consultation Specialist

Electronic Arts
12.2019 - 04.2023

Game Advisor

Electronic Arts
04.2018 - 12.2019

Property Manager

Public Storage
04.2017 - 01.2018

Assistant Manager

Panda Express Restaurant Group
03.2015 - 08.2016

Computer Programming

Austin Community College

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Emilio Mendoza