Results-driven professional with proven strengths in operational execution and team leadership. Committed to enhancing workflow efficiency and customer experience through effective problem-solving and accountability.
Work History
Assistant Manager
2 Years
QFC | 07.2024 - Current
Assisted in managing daily operations and staff scheduling to ensure optimal workflow.
Implemented inventory control processes, reducing discrepancies and improving stock accuracy.
Collaborated with team members to enhance customer satisfaction through effective problem resolution.
Tracked and identified shrink trends to educate staff on effective loss prevention strategies.
Managed daily activities and team performance at store locations 872, 811, and 887 to enhance customer experience.
Center Store Lead
5 Months
QFC | 07.2024 - 12.2024
Implemented process improvements that enhanced workflow efficiency and reduced stock discrepancies.
Analyzed sales data to identify trends, informing strategic restocking decisions for high-demand items.
Coordinated with vendors to maintain relationships and ensure timely delivery of products.
Developed display grid layouts for merchandise, focusing on optimal presentation and customer engagement.
Store Manager / District Manager
5 Years 3 Months
Rite Aid | 04.2019 - 07.2024
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed and executed marketing strategies to increase customer engagement and sales volume.
Oversaw multi-site management of 8 locations to ensure operational efficiency across 5 cities.
Managed operations of one of three district stores, achieving positive EBITDA for two consecutive years.
Mental Health Specialist
5 Years 10 Months
Telecare Corporation | 02.2012 - 12.2017
Developed individualized treatment plans to address client needs and promote recovery.
Conducted comprehensive assessments to evaluate mental health conditions and recommend interventions.
Mentored junior staff on best practices in mental health support and crisis intervention techniques.
Systematically tracked and archived client progress in confidential records for future reference.
Facilitated group therapy sessions, fostering a supportive environment for client engagement and growth.
Supported social workers in legal proceedings by addressing client placement matters post 60, 90, and 120-day assessments.