Work with multiple teams within Meta. Examples:
- Managed logistics for executive briefings on international elections: achieving alignment on timing from Global Response XFN (Integrity, Global Risk Operations, Policy, Legal, Human Rights, and Product Management orgs), while taking into account global events surrounding elections, and calendar restraints of executive sponsors: Chris Cox, Javier Olivan, and Nick Clegg.
- Space planning for embedded team members: created a tracking sheet for GX team members that sit with product teams they support (vs in our central GX space) to track seating and workday locations, business reasoning for embedded seating, people manager information, employee type–FTE or CW–as the RTO policies vary between these two categories, etc. Overall, this involves coordinating seating within 10 orgs across Meta and 3 major locations: London, MPK, and New York.
Establish business operations and protocols. Examples:
- Operations:
- Guided by steers from leadership, established team-level office hours and GX-level leadership reviews. Managed process to ensure reviews were done first at an individual org level and then presented at the GX leadership review forum. Built the process in a way that enabled teams to implement feedback from the first level of reviews. When scheduling, considered all 9 time zones where we have team members present.
- Created a GX-wide rhythm of business (RoB) covering all major events and milestones for the growing number of orgs under the GX umbrella: from i18n → i18n+PQX → i18n+PQX+GR → i18n+PQX+GR+IM.
- Protocols. Cascaded new process outline for the GX office hours and leadership reviews via comms to teams and updated documents and meeting invitations to ensure consistency in nomenclature.
Guided projects to successful execution. Example:
- Organized summits and leadership strategy planning sessions in all major regions: led planning committees, owned event-related comms, created central project trackers, assigned DRIs, aligned teams when establishing milestones, drafted agendas, booked XFN partners and guest speakers, coordinated travel and logistics.
Create, compile, store, and maintain documentation for the GX org. Examples:
- Data management. Create shared drives for teams, orgs, and leadership circles and manage governance processes for these shared resources.
- Canonical everything: maintain leadership agendas, structure them as canonical “source of truth” so that leaders have easy access to all necessary documents in one place.
Proactively identified opportunities. Examples:
- Leveraging data to identify opportunities. When planning Iris Orriss' (VP of Global Experience) quarterly regional visits to APAC, EMEA, LATAM, and MENA, I would build a pivot table off of team members data, and based on that, make suggestions on the format of meetings that should be held: 1:1s or small group meet and greets, or Q&As. I would also work with XFN partners to maximize in-person time with regional stakeholders and ensure efficient use of executive time.
- Process improvement. Scaled onboarding processes to accommodate remote work during the hiring boom of 2020. This included: establishing a “Meta and Global Experience culture” overview, virtual manager & team engagement activities, and automating reminders (via butterfly bot) to drive onboarding execution.
Manage logistics across multiple teams. Examples:
- Act as GX-org Space Captain. Manage space planning for teams based in: Menlo Park, San Francisco, Seattle, New York, London, Dublin, São Paulo, and Singapore.
- Created a budget spend tracker at the Dir/VP and Team levels, integrated it into a report that our finance team brings into leadership reviews on a monthly basis.
- Planned and booked complex travel arrangements for Iris, who visits APAC, EMEA, LATAM, and MENA regions on a quarterly (sometimes monthly) basis, at times combining multiple locations in one trip.