Emilly Mendes
Medford,MA
Summary
Customer Relationship Analyst with 7 years of experience in the industry. I am skilled in providing friendly and efficient customer service, working effectively in team settings, and handling various customer needs. I aim to contribute my experience to a company where I can continue to grow professionally.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Brazilian Worker Center
07.2023 - Current
- Provide excellent customer service by assisting clients with inquiries and support
- Coordinate the execution of projects, ensuring timely delivery and seamless operations
- Collaborate with team members to achieve project goals and objectives efficiently
- Manage project and timelines to ensure successful outcomes
Crew Team Member
McDonald's
06.2023 - 06.2024
- Provided customer service in person and through drive-thru
- Ensured a positive customer experience while preparing products
Administrative Manager
GVIX Soluções em Saúde e Educação
06.2019 - 03.2023
- Monitored team performance and optimized customer service strategies
- Tracked key performance indicators (KPIs) and provided team training
Intern
Clínica Médica São Lucas
04.2017 - 08.2018
- Provided customer service via call center and in person
- Managed appointment scheduling and created spreadsheets
- Organized medical offices and patient records
Intern
Coril Representação
04.2017 - 07.2017
- Worked in the construction materials sector
- Handled billing, customer service, spreadsheet creation, and post-sales
Administrative Assistant
A+ Cred
01.2017 - 03.2017
- Provided customer service
- Managed loan sales and document organization
- Assisted with contract typing
Intern
A+ Cred
07.2016 - 01.2017
- Assisted with loan sales and refinancing for retirees and pensioners
Menor Aprendiz - Safety Work
Chocolates Garoto
Medford, United States
12.2014 - 04.2016
- Performed administrative duties in the safety department
- Managed phone inquiries and updated spreadsheets
- Organized employee PPE files
Education
Bachelor's - Business Administration
Universidade Vila Velha
02.2019
Technical Course in Administration and Logistics -
Contec
08.2017
High School -
Escola Estadual Catharina Chequer
12.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer service
Languages
Portuguese, Spanish, English
Personal Information
- Place of Birth: ES
- Date of Birth: 02/12/99
- Nationality: Brazilian
- Driving License: Yes
Languages
English
Limited
Spanish
Elementary
Portuguese
Native/ Bilingual
Timeline
Project Coordinator
Brazilian Worker Center
07.2023 - Current
Crew Team Member
McDonald's
06.2023 - 06.2024
Administrative Manager
GVIX Soluções em Saúde e Educação
06.2019 - 03.2023
Intern
Clínica Médica São Lucas
04.2017 - 08.2018
Intern
Coril Representação
04.2017 - 07.2017
Administrative Assistant
A+ Cred
01.2017 - 03.2017
Intern
A+ Cred
07.2016 - 01.2017
Menor Aprendiz - Safety Work
Chocolates Garoto
12.2014 - 04.2016
Bachelor's - Business Administration
Universidade Vila Velha
Technical Course in Administration and Logistics -
Contec
High School -
Escola Estadual Catharina Chequer
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