Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

JASMIN THOMAS

Elsmere,Delaware

Summary

SCHEDULING COORDINATOR/PROJECT MANAGEMENT AGILENT TECHNOLOGIES - Wilmington, DE Jul 2019 - Present COLLECTOR NAVIENT - Newark, DE Sep 2016 -Sept 2017 COLLECTION SUPERVISOR CREDIT RECOVERY - Kennesaw, Georgia Dec 2015 -Sept 2016

Highly enthusiastic customer service professional with 17 years client interface experience. Seeking an opportunity to provide quality service and experience to maintain customer/ client satisfaction, as well as contributing to company success. Accomplishments I was employed with Immediate Credit Recovery for six months before being promoted to management. I also maintained an excellent Quality Assurance score during my duration of employment with the company. Certifications I have received numerous awards for a perfect quality score. Recognition for reaching and maintaining my daily goal.

Overview

9
9
years of professional experience

Work History

PROJECT COORDINATOR

AGILENT TECHNOLOGIES
Wilmington, DE
07.2019 - Current
  • Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites
  • Optimally manage communications with the customer and internal team members
  • Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
  • Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
  • Proactively manage resource shortages, in cooperation with the Service Business Manager.

COLLECTOR

NAVIENT
Newark, DE
09.2016 - 09.2017
  • Handling both inbound and outbound calls daily on our dialer system maintaining a 60% conversion rate and maintaining one of the highest production rates on the team
  • Assisting customers with resolution in their delinquent student loans.

COLLECTION SUPERVISOR

CREDIT RECOVERY
Kennesaw, Georgia
12.2015 - 09.2016
  • Supervising a team of 12 additional people, handling call monitoring, reaching monthly/daily goals set forth for myself and my team
  • Also ensuring to follow all laws and regulation policies set by the Department of Education
  • Assisting borrowers with rehabilitating their defaulted student loans.

Education

HIGH SCHOOL DIPLOMA -

WILLIAM PENN HIGH SCHOOL
New Castle, Delaware
01.2005

Skills

  • Microsoft PowerPoint
  • Adaptive team player
  • Customer service expert
  • Microsoft Word
  • Microsoft Excel
  • Takes initiative on new projects
  • Excellent multi-tasker
  • Works well independently
  • CRM/
  • MRS/SAP
  • Detail Oriented
  • Daily Timekeeping
  • Project Tracking
  • Confidentiality Requirements
  • Calendar Coordination
  • Critical Thinking
  • Service Scheduling
  • Travel Arrangements
  • Customer Support
  • Time Management Skills
  • Verbal and Written Communication
  • Microsoft Office
  • Project Management
  • Coordinate Schedules
  • Information Updates
  • Handling Complaints
  • Scheduling
  • Problem-Solving
  • Customer Service
  • Workload Management
  • Decision-Making
  • Resource Management
  • Strategic Planning
  • Deadline Adherence
  • Personnel Management
  • Task Delegation
  • Multiple Priorities Management
  • Resource Coordination
  • Relationship Building

Personal Information

Title: PROJECT COORDINATOR

References

References available upon request

Timeline

PROJECT COORDINATOR

AGILENT TECHNOLOGIES
07.2019 - Current

COLLECTOR

NAVIENT
09.2016 - 09.2017

COLLECTION SUPERVISOR

CREDIT RECOVERY
12.2015 - 09.2016

HIGH SCHOOL DIPLOMA -

WILLIAM PENN HIGH SCHOOL

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