Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Adams

Ogden,UT

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

41
41
years of professional experience

Work History

Customer Service/Customer Contact Representative

Internal Revenue Service, IRS
Ogden , Utah
03.2002 - Current
  • Provided customer with step-by-step instructions on how to complete account corrections.
  • Made calls and correspondence with information.
  • Made follow-up phone calls to customers about account requirements.
  • Assisted callers with application process for different request's.
  • Verified customer data through phone calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Data Entry Specialist

Internal Revenue Service, IRS
Ogden, Utah
03.2002 - Current
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

High School Diploma -

Clearfield High School
Clearfield, UT
05.1992

Skills

  • Understanding Customer Needs
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Microsoft Excel
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Financial Transactions
  • Call Documentation
  • Customer Inquiries
  • Data Entry and Maintenance
  • Customer Account Management
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Answering Customer Questions
  • Inbound and Outbound Calling ETC,,,

Timeline

Customer Service/Customer Contact Representative

Internal Revenue Service, IRS
03.2002 - Current

Data Entry Specialist

Internal Revenue Service, IRS
03.2002 - Current

High School Diploma -

Clearfield High School

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