Emily Alfano
Gulfport,MS
Summary
Reliable and punctual candidate with experience in selling food and beverage items to patrons in restaurants, skilled in building connections with clientele to sell products, and able to work in collaboration with a team to maintain the cleanliness of the workspace. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with guests, staff and management.
Overview
5
5
years of professional experience
Work History
Guest Room Attendant
Beau Rivage
07.2024 - 08.2024
- Vacuumed, dusted, and wiped flat surfaces as well as windows and mirrors
- Replenished amenities such as soaps, water bottles, coffee pods. creamers, and laundry bags
- Replaced linen sheets and pillowcases, and made beds to Beau Rivage standards
- Supplied guests with clean towels, pillowcases, coffee pods, soaps, and water bottles
- Inspected rooms to confirm adherence to department standards.
Crew Member
Dunkin
08.2021 - 07.2023
- Prepared beverages and prepared food orders for customers
- Greeted and maintained relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Stocked cups, lids, pastry bags and boxes, refrigerators and sweetener caddies.
Server
Hoover Country Club
05.2019 - 06.2019
- Prepared beverages and filled food orders for customers
- Greeted and maintained relationships with regular customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Server
Cracker Barrel
03.2019 - 05.2019
- Prepared beverages and filled food orders for customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted and maintained relationships with regular customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top quality service and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Bussed and reset 2-6 tables per shift, working efficiently to keep dining room and work areas clean.
Education
Associates of Arts - Computer Information Systems
Mississippi Gulf Coast Community College
12.2022
Arts
Jefferson State Community College
05.2021
Graphic Design
University of Auburn at Montgomery
01.2019
Skills
- Cash Management
- Customer Service
- Problem Solving
- Cleaning
- Product Presentation
- Organizing
- Computer and POS Literate
- Hazard Prevention
- Reliability and punctuality
- Safety awareness
- Teamwork capabilities
- Housekeeping knowledge
Timeline
Guest Room Attendant
Beau Rivage
07.2024 - 08.2024
Crew Member
Dunkin
08.2021 - 07.2023
Server
Hoover Country Club
05.2019 - 06.2019
Server
Cracker Barrel
03.2019 - 05.2019
Associates of Arts - Computer Information Systems
Mississippi Gulf Coast Community College
Arts
Jefferson State Community College
Graphic Design
University of Auburn at Montgomery
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