Emily Allen
Celina,TN
Summary
Dynamic leader and problem solver with a proven track record at Amazon.ca, enhancing customer satisfaction through exceptional service and efficient complaint resolution. Skilled in employee training and safety protocols, adept at inventory control and time management. Elevates team performance and ensures top-notch service standards.
Overview
14
14
years of professional experience
Work History
Owner
Emily's Exquisite Cleaning Services
Celina, TN
03.2022 - Current
- Serviced, cleaned and restocked restrooms.
- Laundered bedding items such as sheets, blankets and pillowcases.
- Dusted surfaces such as window sills, ledges, wall hangings and furniture.
- Emptied trash containers and replaced liners.
- Sanitized kitchen areas including sinks, countertops and appliances.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
Customer Service Representative
Amazon.ca
Celina, TN
03.2020 - 02.2021
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Waitress Supervisor
Doris Diner
Celina, TN
01.2016 - 02.2020
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Customer Service Representative
ACTIVE Network
Celina, TN
01.2011 - 01.2015
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Medical Assistant - Medical Assistant
Medvance Institute
Cookeville, TN10-2005
Skills
- Customer service
- Employee training
- Safety protocols
- Time management
- Inventory control
- Problem solving
- Customer relations
Timeline
Owner
Emily's Exquisite Cleaning Services
03.2022 - Current
Customer Service Representative
Amazon.ca
03.2020 - 02.2021
Waitress Supervisor
Doris Diner
01.2016 - 02.2020
Customer Service Representative
ACTIVE Network
01.2011 - 01.2015
Medical Assistant - Medical Assistant
Medvance Institute
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