Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Anderson

South Bend,IN

Summary

Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
07.2022 - Current
  • Provided excellent customer service by promptly taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Learned menu items thoroughly to offer informed recommendations to customers.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Key Hourly

Texas Roadhouse
08.2023 - 10.2024
  • Developed and implemented strategic plans to meet organizational goals and objectives.
  • Facilitated training sessions to elevate team skills and improve overall productivity.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Lamination Technician

Crane Composites
09.2021 - 05.2022
  • Operated lamination machinery to ensure high-quality production standards.
  • Conducted routine maintenance on equipment to minimize downtime and improve efficiency.
  • Inspected finished products for quality assurance, identifying defects and ensuring compliance with specifications.
  • Trained new technicians on lamination processes and safety protocols to enhance team performance.

Machine Operator

Durogreen Outdoor
01.2021 - 09.2021
  • Operated machinery to ensure efficient production processes and meet quality standards.
  • Monitored equipment performance, identifying issues and conducting minor repairs to minimize downtime.
  • Collaborated with team members to streamline workflows, improving overall productivity in the manufacturing process.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

Excel Center
South Bend, IN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Fast paced

Certification

OSHA 30

Timeline

Key Hourly

Texas Roadhouse
08.2023 - 10.2024

Server

Texas Roadhouse
07.2022 - Current

Lamination Technician

Crane Composites
09.2021 - 05.2022

Machine Operator

Durogreen Outdoor
01.2021 - 09.2021

Excel Center

Similar Profiles

CREATE PROFILE