Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Angle

Westminster,CO

Summary

Results-driven Multi-Level Manager with experience in office administration, direct sales, B2B partnerships, team and community development, and business operations. Committed to delivering exceptional customer experiences that foster loyalty and repeat business. Skilled in optimizing resource utilization to meet and exceed operational and financial objectives. Proven leader with strong judgment, strategic planning capabilities, and excellent interpersonal communication. Successfully built and led high-performing teams of 30+ members to execute initiatives efficiently and effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community/Experience Manager

Office Evolution Boulder
07.2024 - 04.2025
  • Served as the face of the location, meeting new and current clients with a welcoming and supportive presence.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained accurate records of membership, occupancy, and operational metrics.
  • Solid understanding of CRM software to successfully manage sales pipeline.
  • Identify opportunities for local partnerships and strategic relationships with businesses, startups, and local organizations.
  • Plan, organize, and host community events, workshops, and networking sessions to promote engagement and connection.
  • Build relationships with members to understand their needs, support professional growth, and encourage community.
  • Oversee the daily operations of the coworking space, ensuring cleanliness, safety, in a comfortable and inviting environment.
  • Monitor and address maintenance issues, working with vendors and service providers as necessary.
  • Proficient with social media and internal/external marketing channels. Newsletter, member communications, digital marketing metrics, etc.

General Manager

Washington Park Goldfish Swim School
03.2024 - 07.2024
  • Facilitate day to day happenings of the swim school.
  • Built all teams from the ground up during presale preparation by conducting the hiring process and onboarding for every position.
  • Managed a team of 25+ members. Including scheduling, training, development, supervising, and HR implementation.
  • Oversaw lesson quality and schedule.
  • Lead Membership Experience Representatives in an efficient enrollment process.
  • Mentored and guided sales strategy and enrollment goals.
  • Monitored pool operations and maintenance.
  • Effectively marketed and promoted events for grassroots lead generation and community growth.
  • Practice refined skills in customer service, relationship building, membership retention.
  • Discuss yearly/quarterly targets with leadership team to effectively drive the business forward and up.
  • Plan and execute lesson schedule.

Multi-Unit General Manager

Pure Barre
01.2021 - 02.2024
  • Oversee all operations of both Broomfield and Boulder Pure Barre fitness studios.
  • Recruited, hired, and trained a team of 35 + staff members consisting of both our Sales Team and Teaching Team.
  • Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
  • Daily success with client interaction and service.
  • Trained new employees on proper protocols, customer service standards, and sales strategies.
  • Proficient in direct sales, high volume lead sales calls.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Organized supply orders and studio equipment.
  • Monitored monthly membership renewals and past due accounts for collection.
  • Analyzed business metrics to maintain optimal function and continue growth.
  • Built studio class schedules and applied staff availability.
  • Project curation involving brand development and new class format offerings.
  • Developed many thriving relationships with fellow fitness industry companies and continue to collaborate with them for events and marketing purposes.
  • Planned and executed events for marketing purposes, as well as current client engagement.
  • Worked closely with our digital marketing team on lead generation and quality.
  • Maintained cleanliness and organization of the facility.
  • During my time in this role both Boulder and Broomfield memberships and profits increased by 35%
  • Staff and class offering scheduling

Studio Manager

Pure Barre
08.2018 - 12.2021
  • Management of day-to-day studio operations involving leadership of front desk staff and sales efforts.
  • Upkeep of studio interior and equipment, on the spot problem solving, as well as finding solutions to ongoing issues.
  • Handle management and creation of all wellness events from inception to execution.
  • Formulate new policies on client interactions such as “desk to class” transitions, sequences of enrollment, and front desk/instructor engagement practices with new and existing clients.
  • Maintain a sturdy base for employee connections and encourages team building and cooperation.
  • Work closely with studio owner to grow and improve on studio happenings and offers, while developing and being mindful of marketing budgets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules, and monitored performance.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Organized and maintained client databases for accurate communication information.
  • Recruited, trained, and developed high-performing and customer-focused team.

Sales Associate

Pure Barre
06.2017 - 12.2018
  • Worked to create client relationships.
  • Developed experience with account management.
  • Engaged in warm call marketing/sales.
  • Retail sales and inventory.
  • Acted as the front of house hospitality aspect of the business.
  • Was successful in the application of sales processes and strategies.

Member Services Representative

Ram's Gate Winery
04.2013 - 04.2014
  • Functioned as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in the right direction.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit, and debit transactions accurately, limiting discrepancies.

Education

Bachelor of Science - Integrative Healthcare

MSU
Denver, CO
08-2025

Skills

  • Customer relationship management
  • CRM software proficiency
  • Customer experience strategy
  • Customer journey mapping
  • Cross-functional teamwork
  • Sales and upselling
  • Salesforce
  • Microsoft Office
  • Public Speaking
  • Team management
  • Organizational skills
  • Leadership & Motivation
  • Microsoft Excel
  • Recruiting
  • Time Management
  • Customer relations
  • Work prioritization
  • Teamwork and collaboration
  • POS systems and ordering platforms
  • Call documentation
  • Leadership
  • Team development
  • Project Management
  • Data Analytics
  • Direct Sales
  • Marketing & Sales Strategies Promotions
  • Account Management

Certification

  • Barre Instructor
  • CPO
  • Lifeguard and First Aid Certified
  • Notary

Timeline

Community/Experience Manager

Office Evolution Boulder
07.2024 - 04.2025

General Manager

Washington Park Goldfish Swim School
03.2024 - 07.2024

Multi-Unit General Manager

Pure Barre
01.2021 - 02.2024

Studio Manager

Pure Barre
08.2018 - 12.2021

Sales Associate

Pure Barre
06.2017 - 12.2018

Member Services Representative

Ram's Gate Winery
04.2013 - 04.2014

Bachelor of Science - Integrative Healthcare

MSU

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