Emily Arce
Ferris,TX
Summary
Motivated and reliable office support professional with a strong background in customer service. Quick learner, cooperative, and dependable, with the ability to adapt to new responsibilities and complete tasks efficiently.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Model Wellness
Dallas, TX
07.2022 - Current
- Collected co-pays, processed payments, and handled billing inquiries, including managing accounts receivable
- Updated and maintained accurate patient records, including personal information, medical history, and insurance details
- Greeted patients as they arrived, verified their appointments, and directed them to the appropriate waiting area or treatment room
- Booked, rescheduled, and canceled patient appointments using Eclinicals
- Collaborated with doctors, nurses, and other healthcare professionals to ensure smooth patient flow and efficient office operations.
Medical Receptionist
Epiphany Dermatology
Dallas, TX
04.2021 - 06.2022
- Checked in and out patients, including scheduling appointments, collecting copays/deductibles
- Verified insurance coverage for all new patients and monitored existing patients' insurance coverage for potential changes
- Answered phone calls, emails, and patient messages via the clinic’s online patient portal
- Scanned medical records and entered demographic information through AMD system
- Implemented changes to scheduling to improve efficiency.
Patient Transporter
Parkland Hospital
Dallas, TX
09.2019 - 03.2021
- Transported patients by assisting in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms using wheelchairs or movable beds
- Comforted patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Transported deceased patients by following protocols and delivering them to the mortuary.
Customer Service
NTTA Teleperformance
Dallas, TX
09.2018 - 01.2019
- Maintained expectations regarding call quality and resolution time
- Multi-tasked systems while providing service and resolving customer issues, upgrades, etc
- Responded to 75-100 inbound calls per day in a high call volume environment
- Provided information by answering questions and requests
- Reviewed and answered correspondence (emails, phone calls).
Skills
- Office Organization
- Filing and Research
- Front Office Administration
- Customer Service
- Mail Distribution
- Microsoft Excel
- Phone Management
- Proofreading
- Receptionist Support
- Appointment Scheduling
- Microsoft Word
- Bilingual: English/Spanish
References
- Yadira Requen, (469) 503-8983
- Joe Ford, (469) 438-3673
- Christian White, (469) 684-2982
Timeline
Medical Receptionist
Model Wellness
07.2022 - Current
Medical Receptionist
Epiphany Dermatology
04.2021 - 06.2022
Patient Transporter
Parkland Hospital
09.2019 - 03.2021
Customer Service
NTTA Teleperformance
09.2018 - 01.2019
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