Emma Montgomery
Sanford,FL
Summary
Motivated healthcare professional with 2+ years of experience in medical office operations and 6+ years of administrative experience. Experienced in patient scheduling and coordination, front desk operations, provider support, customer service, product sales, and maintaining efficient daily workflows. Recognized for taking initiative, solving operational challenges, and confidently managing responsibilities in a fast-paced clinical environment. Eager to bring my experience, leadership abilities, and strong work ethic to a clinic management position.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Advanced Dermatology & Cosmetic Surgery
Lake Mary, Florida
08.2024 - Current
- Greeted patients and visitors, creating a welcoming environment.
- Verified insurance information and collected necessary co-pays consistently.
- Coordinated communication between patients and medical staff effectively.
- Maintained organized patient records, ensuring confidentiality and compliance.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members, ensuring timely communication.
- Patient check-in/check-out and scheduling
- Rescheduled and coordinated patient appointments.
- Supported providers and clinical staff by facilitating workflow and addressing operational needs.
- Opening the office and maintaining workflow when management is not present
- Troubleshooting scheduling and operational issues
- Managing patient communication
- Product sales and recommending skincare products
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff, enhancing response times and patient satisfaction.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Supported office organization by ensuring completion of daily administrative tasks.
- Serving as a go-to person for providers and staff when issues arise
File Clerk
National Risk Management & Associates
Sanford, Florida
04.2020 - 08.2024
- Maintained and organized records and files
- Prepared and maintained records, reports, invoices, contracts, and other documents
- Ensured accurate and timely filing
- Maintained organized filing systems
- Processed, scanned, faxed, and emailed documents
- Purged outdated records according to retention guidelines
- Managed confidential information
- Streamlined records by removing outdated/unnecessary materials
- Managed incoming mail
- Supported office operations and front desk responsibilities
Education
Seminole High School
Sanford, FLSkills
- Medical Office Operations
- Patient Scheduling & Coordination
- Patient check-in
- Front Desk Management
- Office Organization
- Customer Service
- Patient Communication
- Product Sales
- Time Management
- Attention to Detail
- Problem Solving
- Leadership & Team Collaboration
Timeline
Medical Receptionist
Advanced Dermatology & Cosmetic Surgery
08.2024 - Current
File Clerk
National Risk Management & Associates
04.2020 - 08.2024
Seminole High School