Summary
Overview
Work History
Education
Skills
Timeline
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Madison Bobola

Pawtucket

Summary

Professional, dedicated and personable receptionist with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, managing high-volume calls, and patient satisfaction with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Neurology Center of New England
03.2024 - Current
  • Providing compassionate customer service, creating a welcoming atmosphere for patients and their families


  • Maintaining strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies


  • Coordinating patient scheduling, check-in, check-out and payments for billing


  • Coordinating specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed


  • Managing high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor


  • Checking patient insurance, demographic, and health history to keep information current


  • Helping patients complete necessary medical forms and documentation


  • Assisting healthcare providers with administrative tasks, allowing them to focus on quality patient care


  • Developing strong relationships with patients, building loyalty and trust in the practices' services

Operations Manager/Sales Associate/Front Desk Receptionist

Massage Envy
11.2020 - 09.2024
  • Delivered outstanding first impression by warmly greeting visitors upon arrival at the front desk


  • Balanced sales detail reports/documenting daily spa supply inventory


  • Supervised operations staff, including therapists, and kept employees compliant with company policies and procedures.


  • Scheduling appointments accurately, reducing conflicts or double-bookings


  • Increased guest retention by maintaining a welcoming and organized reception area as well as treatment rooms


  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines


  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements

Store Clerk

Clift's Liquors
09.2017 - 12.2020
  • Enhanced customer satisfaction by providing efficient assistance in product selection and locating items


  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean and inviting for customers


  • Replenished sales floor merchandise and organized shelves, racks, and bins for an orderly appearance


  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed


  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed


  • Performed inventory control, such as counting and stocking merchandise

Education

High School Diploma -

East Providence High School
East Providence, RI
05-2019

Skills

  • Customer service
  • Medical terminology
  • Medical office operations
  • Appointment scheduling
  • Workspace organization
  • HIPAA compliance
  • Proficient in eClinicalWorks
  • Adaptability
  • Collaboration/teamwork

Timeline

Medical Receptionist

Neurology Center of New England
03.2024 - Current

Operations Manager/Sales Associate/Front Desk Receptionist

Massage Envy
11.2020 - 09.2024

Store Clerk

Clift's Liquors
09.2017 - 12.2020

High School Diploma -

East Providence High School

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