Emily A. Richardson
Lorena,TX
Summary
Operations professional prepared to leverage extensive experience in management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals with staff and customers.
Overview
31
31
years of professional experience
Work History
Operations Manager
Custom Countertops of Central Texas
Remote
08.2006 - Current
- Manage and interview staff candidates, hire, on-board, and operations for sales
- Analyze and research best practices for profitability in sales while maintaining community within the teams.
- Deescalate customer issues, through communication in-person and online.
- Create and edit documentations, and oversee accounts receivable for the company.
- Remote
Operations / Teacher
Interactive Music Options
Austin & Salado, Texas
11.1999 - 04.2009
- Taught piano lessons and craft classes, ages 5- adult.
- Maintained finances, accounting and project management for the company.
- Collaborated with local businesses, marketed and promoted classes and hired teachers to assist.
Journey to Excellence Administrator
Advanced Micro Devices
Austin, Texas
03.1997 - 11.1999
- Attended management meetings in-person to record, edit and distribute minutes through electronic platforms.
- Part of 360 Feedback survey roll-up team: validated data analysis and presented to management.
- Interfaced with upper management and Module Managers, to create a culture of excellence at the company.
Administrator
Staffing Resources
Seattle & Redmond, Washington
08.1995 - 05.1996
- Assisted recruiters and the accountant with administrative duties in both of the company’s offices.
Education
Bachelor of Arts - English, French, Piano Pedagogy
The University of Texas at Austin
Austin, TexasSkills
- Writing and Editing
- Team leadership
- Operations management
- Customer service
Languages
French
Professional Working
Timeline
Operations Manager
Custom Countertops of Central Texas
08.2006 - Current
Operations / Teacher
Interactive Music Options
11.1999 - 04.2009
Journey to Excellence Administrator
Advanced Micro Devices
03.1997 - 11.1999
Administrator
Staffing Resources
08.1995 - 05.1996
Bachelor of Arts - English, French, Piano Pedagogy
The University of Texas at Austin
Awards
4-H Gold Star Award, National 4-H Congress Chicago delegate, Miss Manor, Most Likely to Succeed, State Food Show