Emily Arrowood
Jonesborough,TN
Summary
Diligent Squad Leader and Platoon Sergeant with a background in Military Police operations. Demonstrated ability to manage high-pressure situations and maintain security protocols as well as 41 personnel and their equipment. Proven expertise in conflict resolution and effective communication. Accomplished Military Police Officer with over 10 years of experience maintaining a secure environment while providing effective security presence and visible deterrent to crime. Personable leader skilled monitoring rule infractions, detecting suspicious activities and minimizing threats. Forward-thinking emergency response specialist with secret security clearance.
Overview
12
12
years of professional experience
Work History
Closing Agent
Classic Title Insurance Company, Inc.
Jonesborough, TN
10.2024 - Current
- Reviewed legal documents for compliance and accuracy, mitigating potential risks in over 100 real estate transactions.
- Coordinated closing processes, ensuring compliance with state regulations and company policies.
- Managed document preparation, verifying accuracy of titles and legal descriptions for transactions.
- Facilitated communication between clients, lenders, and real estate agents to streamline closing procedures.
- Resolved discrepancies in title searches, enhancing efficiency in transaction processing.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Managed escrow accounts, ensuring accurate disbursement of funds according to contractual obligations.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives, and mortgage brokers.
- Conducted thorough research on property histories to identify potential obstacles or complications prior to closing.
Military Police Officer - Staff Sergeant
United States Army National Guard
Bristol, TN
01.2016 - Current
- Held the rank of Staff Sergeant while acting as a Sergeant First Class (Platoon Sergeant) for the Memphis Safe Task Force mission; in charge of 41 Soldiers.
- Provided emergency response security, eliminating hazards and potential dangers.
- Maintained 100% accountability of assigned equipment worth more than $1.8 million.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Collaborated with local, state, and federal agencies to share intelligence and coordinate joint operations when necessary.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries. (e.g., Donald Trump visitation)
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Earned a Joint Service Commendation Medal during a year-long rotation in Guantanamo Bay, Cuba.
- Worked closely with a RADM, BG, and CMC conducting command operations in a high-profile setting during deployment.
- Conducted patrols to maintain safety and order within designated areas.
Office Manager
Joe Hudson's Collision Center
Johnson City, TN
02.2023 - 02.2024
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations and cash flow.
Sales Manager
David's Bridal
Johnson City, TN
07.2021 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled 19 sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Conducted regular store audits to verify compliance with company policies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Shift Lead
Walgreens
Johnson City, TN
10.2014 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Science - Business Administration: Human Resource Management
Liberty University
Lynchburg, VA12-2023
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA12-2027
Skills
- Employee Supervision
- Staff Management
- Administrative Support
- Data Entry
- Organizational and Planning Skills
- Ethical conduct standards
- Stress management techniques
- Time management
- Attention to detail
- Multitasking
- Active listening
- Adaptability and flexibility
- Clear Oral/Written Communication
- Notary public certification
Timeline
Closing Agent
Classic Title Insurance Company, Inc.
10.2024 - Current
Office Manager
Joe Hudson's Collision Center
02.2023 - 02.2024
Sales Manager
David's Bridal
07.2021 - 02.2023
Military Police Officer - Staff Sergeant
United States Army National Guard
01.2016 - Current
Shift Lead
Walgreens
10.2014 - 07.2021
Bachelor of Science - Criminal Justice
Liberty University
Bachelor of Science - Business Administration: Human Resource Management
Liberty University