Emily A. Sainio
Zimmerman,MN
Summary
Dedicated healthcare professional with a strong background in medical office administration and patient coordination. Expertise in managing schedules, maintaining accurate documentation, and providing exceptional customer service while supporting patients, families, and healthcare staff.
Overview
16
16
years of professional experience
Work History
Lead Staffing Coordinator
Accurate Home Care
Otsego, MN
01.2024 - Current
- Served as a subject matter expert and provided support and guidance to the staffing team.
- Provided professional communication both verbal and written while providing exceptional customer services when communicating with employees and patients.
- Maintain open and consistent communication with internal and external customers via phone, text, and email.
- Ensured timely documentation of all employee and patient communications to maintain accurate records.
- Scheduled field employees within patient homes in accordance with family requested needs and authorized hours.
- Handled the accurate processing of timecards for patient and employee billing.
- Contributed to the interview process for field staff.
- Oversee and lead training of new members within team
- Completed various reports on a weekly, biweekly and monthly basis for team.
Staffing Coordinator
Accurate Home Care
Otsego, MN
01.2020 - 01.2024
- Matched caregivers with patients based on care needs, availability, and service requirements.
- Coordinated schedules and time off for caregivers
- Responded promptly to schedule changes, call-offs, and urgent staffing needs.
- Maintained accurate scheduling records and employee documentation.
- Process employee timecards accurately for payroll and patient billing
- Provided exceptional customer service to patients, families, and employees while resolving scheduling concerns.
Medical Office Assistant/Receptionist
Amethyst Counseling Services, Inc.
New Brighton, MN
08.2011 - 09.2017
- Managed front office operations in a behavioral health clinic.
- Greeted patients and provided professional, compassionate customer service.
- Scheduled appointments and managed provider calendars.
- Answered multi-line phones and routed messages appropriately.
- Verified insurance eligibility and obtained prior authorizations.
- Assisted with billing and coding processes.
- Maintained confidential patient records and medical documentation.
- Performed transcription and filing duties.
Medical Assistant Externship
HealthPartners Clinic
St. Louis Park, MN
01.2011 - 03.2011
- Roomed patients and obtained vital signs.
- Collected laboratory specimens and performed basic lab procedures.
- Assisted with minor surgical procedures.
- Sterilized instruments using autoclave procedures.
- Utilized EPIC medical records daily for documentation and patient records.
- Assisted physicians in Family Practice and Pediatrics.
Education
Medical Assistant Diploma -
Anthem College
St. Louis Park, MN06-2011
Skills
- Healthcare Staffing & Scheduling
- Patient Care Coordination
- Billing & Coding
- Insurance Verification & Prior Authorizations
- Electronic Medical Records (EPIC & KanTime)
- Payroll & Timecard Processing
- Team Leadership & Training
- Medical Office Administration
- Organization & Multitasking
- Customer Service Excellence
- Written & Verbal Communication
Timeline
Lead Staffing Coordinator
Accurate Home Care
01.2024 - Current
Staffing Coordinator
Accurate Home Care
01.2020 - 01.2024
Medical Office Assistant/Receptionist
Amethyst Counseling Services, Inc.
08.2011 - 09.2017
Medical Assistant Externship
HealthPartners Clinic
01.2011 - 03.2011
Medical Assistant Diploma -
Anthem College