EMILY A. SCHULTZ
Cincinnati,OH
Summary
To obtain a challenging position that allows for professional growth through contributions to a successful organization. Organized healthcare professional with strong foundation in outpatient scheduling and coordination. Skilled in managing appointment logistics and ensuring seamless patient experiences. Known for effective teamwork and adaptability in fast-paced environments, with focus on communication and efficiency.
Overview
28
28
years of professional experience
Work History
Outpatient Scheduler
Mayfield Brain and Spine
04.2015 - Current
- Provided exceptional customer service, addressing patient inquiries, concerns, and appointment requests with professionalism and empathy.
- Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
- Promoted a positive image of the facility through excellent interpersonal skills when interacting with patients, families, visitors, physicians, or other personnel.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Contributed to a positive work environment through effective communication with team members and cross-departmental collaboration.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated seamless coordination between multiple departments for efficient outpatient services.
- Followed up with patients to reschedule missed appointments.
Yoga Instructor
Yoga Instructor
06.2004 - 09.2015
- Taught weekly and bi-weekly ashtanga based yoga classes ranging from beginner to advanced levels
- Ran 10 week special interest yoga sessions to facilitate interested participants deeper understanding of ashtanga yoga
- Adjustments of pose sequencing and on the spot modifications given based on students ability and/or limitations
- Participated in client relations and individual learning
- Set individual goals both in class settings and one on one sessions
- Collaborated with fitness trainers and promoted teamwork
- Assisted in opening and closing procedures of multiple studios
- Maintained equipment and facilities of multiple studios
Can Do Fitness
07.2006 - 08.2015
Center Space Yoga Studio
08.2006 - 12.2009
Planet Fitness/Image 2000
12.2004 - 12.2009
Merck Pharmaceutical Company
10.2004 - 12.2009
Summit Yoga Studio
09.2005 - 03.2009
Rahway YMCA
01.2005 - 03.2009
Office Assistant
Dr. Cathy Ostroff, DC Private Chiropractic Office
05.2006 - 06.2007
- Maintain all patient files in physician's office
- Manage all paperwork both patient and administrative which comes through office
- Triage all phone calls through physician's office
- Make patient appointments in physician office
- Handle all tasks given by physician
Yogasana Empower Center
01.2005 - 05.2006
Administrative Assistant to Attending Bone Marrow Transplant M.D.
Memorial Sloan Kettering Cancer Center
01.2003 - 03.2004
- Triaged all phone calls through physician's office
- Worked closely with all assistants in bone marrow transplant department and other assistants in various departments as needed
- Made patient appointments in physician office and in other specialist's office at the cancer center
- Maintained all patient files in hospital computer network and physician's office
- Managed all paperwork both patient and administrative which came through office from all sources, i.e
- Inter-office, email, post office
- Assisted in creation and assembly of patient education binder for bone marrow transplant patients and their families
- Handled all tasks given by physician and any department colleague
Staff Assistant to the Care Coordinators
The Mayfield Clinic and Spine Institute
07.2001 - 09.2002
- Assisted in launching of database created for the computerized triage of spine patients
- Adapted job duties to expanding position and program
- Generated communications between physicians and patients and supplied patients with spinal education materials
- Facilitated diagnostic testing at multiple centers based on physician's order
- Coordinated physical therapy setup with patients and facilities
- Monitored patient progress in prescribed physical therapy sessions
- Assisted Care Coordinators in triaging of patient phone calls
Fitness Room and Clubhouse Attendant
Real Property Management
10.1998 - 06.2001
- Maintained proper and up-to-date working conditions of the establishment
- Developed relations with clients while helping them with membership services
Teacher's Classroom Aid
The Ohio State University Child Care Center
11.1998 - 12.2000
- Arranged activities such as art projects and group games for the children
- Handled classroom and all children in the absence of the head teacher
Customer Service Representative
Provident Bank
10.1996 - 12.1997
- Managed and responsible for the coin vault by distributing proper amounts of money requested by clients and co-workers
- Assisted with counting and sorting of currency delivery
Education
200 hour Instructor Certification -
It's Yoga Teacher Training
San Francisco, CA05.2004
Bachelor of Arts - Sociology, Spanish
The Ohio State University
Columbus, OH06.2001
Skills
- Computer proficient in Mac and PC platforms
- Microsoft Office
- Word
- Outlook
- ICalendar
- Google Drive
- Google Calendar
- Gmail
- Phone
- Organizational
- Detail Oriented
- Strong organization
- Patient confidentiality
- Epic systems
- Telephone etiquette
- Clinical support
- Reliability
References
Available upon request
Timeline
Outpatient Scheduler
Mayfield Brain and Spine
04.2015 - Current
Center Space Yoga Studio
08.2006 - 12.2009
Can Do Fitness
07.2006 - 08.2015
Office Assistant
Dr. Cathy Ostroff, DC Private Chiropractic Office
05.2006 - 06.2007
Summit Yoga Studio
09.2005 - 03.2009
Rahway YMCA
01.2005 - 03.2009
Yogasana Empower Center
01.2005 - 05.2006
Planet Fitness/Image 2000
12.2004 - 12.2009
Merck Pharmaceutical Company
10.2004 - 12.2009
Yoga Instructor
Yoga Instructor
06.2004 - 09.2015
Administrative Assistant to Attending Bone Marrow Transplant M.D.
Memorial Sloan Kettering Cancer Center
01.2003 - 03.2004
Staff Assistant to the Care Coordinators
The Mayfield Clinic and Spine Institute
07.2001 - 09.2002
Teacher's Classroom Aid
The Ohio State University Child Care Center
11.1998 - 12.2000
Fitness Room and Clubhouse Attendant
Real Property Management
10.1998 - 06.2001
Customer Service Representative
Provident Bank
10.1996 - 12.1997
Bachelor of Arts - Sociology, Spanish
The Ohio State University
200 hour Instructor Certification -
It's Yoga Teacher Training
Similar Profiles
Amanda WehrleAmanda Wehrle
Revenue Cycle Management Specialist/Project Management at Mayfield Brain and SpineRevenue Cycle Management Specialist/Project Management at Mayfield Brain and Spine
Melissa LowerMelissa Lower
Registrar at Mayfield Brain & SpineRegistrar at Mayfield Brain & Spine
NICHOLE L. KAHLERNICHOLE L. KAHLER
PREADMISSION TESTING RN at MAYFIELD SPINE SURGERY CENTERPREADMISSION TESTING RN at MAYFIELD SPINE SURGERY CENTER