Emily Austin
Honolulu,USA
Summary
Detail-oriented and customer-focused professional with experience in financial services, healthcare, and hospitality leadership. Skilled in tax preparation, financial record review, client communication, and regulatory compliance, with a strong ability to maintain accuracy and confidentiality in fast-paced environments. Extensive experience in the restaurant industry as a Lead Server and Trainer, providing exceptional customer service, training and mentoring new staff, managing shift operations, and resolving guest concerns professionally. Background as a Nursing Assistant strengthened communication, problem-solving, and compassionate care skills while working collaboratively with diverse teams. Currently pursuing a Bachelor’s degree in Healthcare Administration at Midwestern State University and only 9 credits away from graduation. Proficient in Microsoft Office, tax preparation software, team management, and multitasking, with a strong commitment to professionalism, efficiency, and client satisfaction.
Overview
6
6
years of professional experience
Work History
Financial Specialist
Qween's Financial Services
Wichita Falls, TX
09.2024 - Current
- Responsible for preparing and filing accurate federal, state, and local tax returns for individuals and businesses while ensuring compliance with current tax laws and regulations. Duties include reviewing financial records and supporting documents, calculating tax liabilities and refunds, identifying eligible deductions and credits, and advising clients on tax-saving strategies. The role also involves maintaining confidentiality of sensitive financial information, communicating with clients to gather required data, responding to tax notices or audits when necessary, and staying updated on changes in tax legislation and filing requirements. Strong attention to detail, analytical skills, customer service, and proficiency with tax preparation software are essential for success in this position.
Lead Server/Trainer
Back Porch Draft House
Wichita Falls, TX
04.2020 - 05.2025
- Onboarding New Servers – Trains new hires on service standards, menu knowledge, POS systems, and guest interaction techniques.
- Mentorship & Support – Acts as a go-to mentor for junior staff, providing ongoing coaching and guidance during shifts.
- Upholding Service Standards – Ensures consistency and excellence in service by modeling best practices and reinforcing policies.
- Shift Leadership – Supports management by overseeing floor operations, coordinating server sections, and addressing guest issues promptly.
- Performance Monitoring – Evaluates trainee progress and provides constructive feedback to both the server and management.
- Menu Expertise – Maintains in-depth knowledge of the menu, including ingredients, allergens, pairings, and promotional items, and teaches others to do the same.
- Time Management – Balances training duties with serving responsibilities, ensuring smooth workflow during peak hours.
- Conflict Resolution – Helps resolve front-of-house conflicts among staff or with guests diplomatically and quickly.
- Team Communication – Acts as a communication bridge between servers and management to ensure alignment on goals and expectations.
- Training Material Development – Assists in updating training manuals, checklists, and onboarding procedures to reflect evolving restaurant practices.
Student Nursing Assistant
University Park Rehabilitation and Healthcare Center
Wichita Falls, TX
04.2021 - 04.2023
- Provides essential daily care such as bathing, dressing, grooming, toileting, and feeding residents.
- Offers emotional support and companionship to residents, especially those feeling isolated or distressed.
- Monitors and records vital signs, reporting any significant changes to nursing staff promptly.
- Assists residents with mobility, ensuring safe transfers and preventing falls or injuries.
- Maintains cleanliness and hygiene in resident rooms and communal areas to reduce infection risk.
- Advocates for residents by communicating their needs and concerns to the healthcare team.
- Adapts care strategies to work effectively with limited supplies and understaffed conditions.
- Documents all care provided and observations accurately to support resident health records.
- Provides compassionate end-of-life care, supporting both residents and their families.
- Collaborates with nurses, dietary staff, and social workers to deliver well-rounded, respectful care.
Education
BAAS - Health Care Administration
Midwestern State University
Wichita Falls, TX12.2026
High school diploma - undefined
Wichita Falls High School
Wichita Falls, TX05.2018
Skills
- Professionalism
- Leadership
- Team management
- Customer service
- Microsoft Excel
- Strategic financial planning
- Financial software proficiency
- Time management
- Attention to detail
- Problem-solving abilities
- Clinical documentation
- Strong multitasking
Additional Information
Authorized to work in the US for any employer
Timeline
Financial Specialist
Qween's Financial Services
09.2024 - Current
Student Nursing Assistant
University Park Rehabilitation and Healthcare Center
04.2021 - 04.2023
Lead Server/Trainer
Back Porch Draft House
04.2020 - 05.2025
High school diploma - undefined
Wichita Falls High School
BAAS - Health Care Administration
Midwestern State University