Emily Badillo
El Paso,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Pulmonary Sleep and Allergy Consultants
01.2026 - Current
- Prepared and maintained accurate medical records, enhancing data retrieval efficiency.
- Assisted in insurance verification processes, improving claim approval rates.
- Developed office procedures to streamline administrative tasks and improve workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Paralegal
Montrose Law Firm
11.2025 - 01.2026
- Conducted legal research to support case preparation and document drafting.
- Assisted attorneys in preparing for trials by organizing evidence and exhibits.
- Drafted legal documents, including pleadings, discovery requests, and contracts.
- Managed case files and maintained accurate records of court filings and deadlines.
Member Service Officer
Southwest 66 Credit Union
10.2024 - 02.2025
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Educated members on credit union products and services, fostering informed financial decisions.
- Processed loan applications and documentation, ensuring compliance with regulatory standards.
- Resolved member complaints promptly, improving retention and service quality.
Relationship Banker
Bank of America
02.2024 - 09.2024
- Assisting customers opening and closing accounts, opening savings, cd accounts, student, and business accounts also helping customers with daily transactions, such as deposits, withdraws, transfers, and cashiers checks.
- Built strong customer relationships through personalized financial solutions and proactive outreach.
- Assisted clients with account inquiries, transactions, and product recommendations to enhance banking experiences.
Teller
Wells Fargo
06.2023 - 12.2023
- Assisting customers with daily transactions, such as deposits, withdraws, transfers, money orders, cashiers checks. Also perform night drop transactions and balancing vault by the end of the day.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Customer service representative
Bank of America
04.2022 - 02.2023
- Answering phone calls for customers regarding any issues they had such as disputing transactions, ordering new debit cards, blocking debit cards starting any claims sending out any bank statements to them or anything bank related they needed for their account.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with account management, ensuring accurate information delivery and timely service.
Education
High School -
Bowie High School
El Paso, TX05-2020
Certificate - Paralegal Studies
Odessa College
Odessa, TX12-2025
Associates - Paralegal Studies
Odessa College
12-2026
Skills
- Customer service, Communication skills, Time management, Computer literacy, Bilingual, Leadership
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Pulmonary Sleep and Allergy Consultants
01.2026 - Current
Paralegal
Montrose Law Firm
11.2025 - 01.2026
Member Service Officer
Southwest 66 Credit Union
10.2024 - 02.2025
Relationship Banker
Bank of America
02.2024 - 09.2024
Teller
Wells Fargo
06.2023 - 12.2023
Customer service representative
Bank of America
04.2022 - 02.2023
High School -
Bowie High School
Certificate - Paralegal Studies
Odessa College
Associates - Paralegal Studies
Odessa College