JOHANNA BUSSE
Miami
Summary
Detail-oriented administrative professional with extensive procurement and office support experience. Proven track record in enhancing vendor relationships, streamlining processes, and delivering exceptional customer service. Committed to operational efficiency and effective communication in dynamic environments.
Overview
2
2
Languages
37
37
years of professional experience
Work History
Administrative Assistant
Global Business Logistics, Inc.
03.2008 - Current
- Managed all administrative tasks related to commercial airline spare parts and overhaul services.
- Organized and maintained confidential documents, ensuring efficient access for authorized personnel.
- Provided professional customer service support through handling incoming calls and inquiries.
- Assisted in report and presentation preparation using office software tools.
- Implemented filing systems that streamlined document retrieval processes.
- Collaborated with vendors to manage office supply orders and maintain optimal inventory levels.
- Facilitated effective business correspondence by answering phone calls and emails promptly.
- Entered data into spreadsheets utilizing Microsoft Excel and similar programs.
Purchasing Agent
M & M Hardware
01.2004 - 11.2007
- Executed procurement of spare parts for commercial airline industry, maintaining optimal stock availability.
- Negotiated pricing and terms with suppliers to optimize purchasing strategies.
- Conducted price comparisons among suppliers to secure competitive pricing and favorable terms.
- Managed vendor relationships, ensuring timely delivery of hardware supplies to support operational needs.
- Reviewed inventory levels and processed purchase orders for accuracy and efficiency.
- Collaborated with accounting to resolve billing discrepancies with vendors.
- Maintained accurate records of purchases, including item descriptions and quantities.
- Researched and evaluated suppliers based on reliability, quality, and service support.
Administrative Assistant
Global Aviation Services, Inc.
04.2003 - 12.2003
- Managed scheduling and logistics for executive meetings and travel arrangements effectively.
- Collaborated with clients to efficiently prepare and process requests for quotes, purchase orders, and invoices.
- Managed incoming calls and inquiries, providing professional customer service support to enhance client satisfaction.
- Assisted director of sales manager with clerical duties and data entry tasks to ensure smooth operations.
- Maintained confidential documents and records for quick and efficient access.
- Assisted in preparing reports and presentations using various office software tools.
- Implemented filing systems to enhance efficiency in document retrieval processes.
- Compiled data from multiple sources into organized reports for management review.
Purchasing Agent
Turbine Parts Services, Inc.
01.2003 - 03.2003
- Managed procurement of spare parts and overhaul services for the commercial airline industry across South and Central America and Europe.
- Negotiated pricing and terms with suppliers to optimize purchasing strategy.
- Ensured successful completion of purchase orders to maintain supply chain efficiency.
- Cultivated vendor relationships to ensure timely delivery of hardware supplies and maintain supply chain reliability.
- Developed comparison charts to facilitate buying process and ensured compliance with export documentation and FAA regulations.
- Evaluated price proposals and financial reports to establish competitive pricing strategies.
- Conducted market research to identify new suppliers and products.
Executive Administrative Assistant
Chocolate Caseiro S.A.C.
06.2001 - 12.2002
- Managed three incoming telephone lines, processing client requests and resolving issues to enhance customer satisfaction.
- Prepared monthly payment emails and letters for suppliers and customers, ensuring timely communication and fostering strong vendor relationships.
- Conducted data analysis to generate comprehensive monthly reports.
- Executed typing and computer tasks, supporting seamless administrative functions and contributing to overall office efficiency. to support administrative functions.
Post-Sale Department Lead
Ripley´s Department Store
09.2000 - 05.2001
- Oversaw customer support operations, enhancing aftermarket service quality.
- Resolved customer complaints by identifying root causes, leading to improved customer satisfaction.
- Addressed customer inquiries and provided effective solutions.
- Supervised daily operations to ensure compliance with store policies.
- Directed calls from four incoming telephone lines to appropriate personnel.
- Prepared monthly performance reports and comparison charts to inform strategic decisions.
Administrative Assistant
G B L E.I.R.L.
01.1997 - 08.2000
- Coordinated administrative tasks for commercial airlines spare parts business to support operations.
- Acted as receptionist, handling calls and managing mail preparations.
- Ensured prompt payment of bills to maintain vendor relationships. and performed typing and PC work efficiently.
- Processed airway bills and managed customs duties to ensure compliance and accurate documentation.
- Elaborated on requests for quotes, quotes, and invoices to ensure clarity.
Customer Service Representative
CORIL Stock Market Broker
05.1995 - 12.1996
- Provided timely responses to customer queries via phone and email, enhancing satisfaction.
- Resolved inquiries and complaints, enhancing overall customer experience.
- Recorded customer interactions and transactions to ensure effective follow-up and reference.
- Built strong customer relationships through personalized assistance and support, fostering loyalty.
- Collaborated with team members to address complex issues, fostering teamwork.
- Assisted clients with stock market inquiries and account management, ensuring informed decisions.
- Followed up on daily stock market transactions conducted by junior and senior officials.
- Remained calm and professional in stressful situations, effectively diffusing tension.
Administrative Assistant
C & B Realty
01.1990 - 05.1995
- Coordinated administrative tasks and monitored expense control for apartment building construction projects to ensure project alignment.
- Organized and maintained confidential documents to facilitate quick access for stakeholders.
- Assisted in preparing reports and presentations using office software tools.
- Delivered professional customer service by efficiently handling incoming calls and inquiries.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
Education
Bachelor of Science - Business Administration
University of Lima
Peru01-1995
Skills
- Document management
- Office software proficiency
- Data entry expertise
- Report preparation skills
- Microsoft Word expertise
- Bilingual communication skills
- Data management
- Meeting coordination
- Organizational skills
- Customer service excellence
- Client management
- Client relations expertise
- Time management skills
- Supply chain management
- Inventory oversight
- Adapts under pressure
- Problem-solving ability
- Attention to detail
- Team collaboration
- Conflict resolution strategies
- Document management
- Effective communication
- Business correspondence
- Expense tracking
- Computer literacy
- Internal communications proficiency
- Reporting skills
- Business correspondence
- Expense tracking
Languages
Spanish
Professional
English
Professional
Timeline
Administrative Assistant
Global Business Logistics, Inc.
03.2008 - Current
Purchasing Agent
M & M Hardware
01.2004 - 11.2007
Administrative Assistant
Global Aviation Services, Inc.
04.2003 - 12.2003
Purchasing Agent
Turbine Parts Services, Inc.
01.2003 - 03.2003
Executive Administrative Assistant
Chocolate Caseiro S.A.C.
06.2001 - 12.2002
Post-Sale Department Lead
Ripley´s Department Store
09.2000 - 05.2001
Administrative Assistant
G B L E.I.R.L.
01.1997 - 08.2000
Customer Service Representative
CORIL Stock Market Broker
05.1995 - 12.1996
Administrative Assistant
C & B Realty
01.1990 - 05.1995
Bachelor of Science - Business Administration
University of Lima