Emily Barrera
San Benito,TX
Summary
Dynamic professional seeking a position that leverages strong organizational skills and a solid educational background, complemented by proven ability to collaborate effectively with diverse teams. Committed to fostering positive relationships and enhancing productivity in fast-paced environments. Ready to embrace new challenges and drive results in a collaborative setting.
Overview
6
6
years of professional experience
Work History
Store Specialist
Spectrum
Harlingen, TX
08.2024 - Current
- Cultivated strong customer relationships through effective communication and tailored sales strategies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Detention Officer
MTC El Valle Detention Facility
Raymondville, TX
05.2024 - 08.2024
- Search for contraband and provide security
- Count, feed and supervise detainees in housing, work, and other areas
- Provide custody and security of detainees including observation of detainees
- Perform specific security functions including 'pat' and 'strip' searches, by squatting and bending to perform such functions. Also required to climb ladders or stairs in search of contraband
Personal Shopper
Walmart
Harlingen, TX
09.2022 - 05.2024
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Monitor sales activities to ensure that customers receive satisfactory services and goods
Mobile Sales Expert
T-Mobile
San Benito, TX
01.2022 - 09.2022
- Provided exceptional customer service in order to accurately answer any questions or concerns expressed by the customer before product installation
- Troubleshooting issues that customers ran into on their cellular devices
- Worked in a fast-paced environment to meet deadlines while displaying outstanding professionalism to existing and potential customers
Academic Student Tutor
UTRGV Upward Bound
Rio Hondo, TX
11.2021 - 01.2022
- Assisted in assembling lesson plans to administer to high school students and keep them on track with assignments
- Kept records of academic performance and applied this information to address areas of improvement for high school students
- Tutored high school students in various subjects including math, social studies, science, and reading
Team Member
Whataburger
Harlingen, TX
09.2020 - 10.2021
- Followed procedures for safe food preparation, assembly, and presentation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Brownsville, TX12.2023
High School Diploma -
Rio Hondo High School
Rio Hondo, TX05.2021
Skills
- Bilingual
- Active listening and keen to details
- Great decision-making in problem-solving
- Patience with myself and others
- Strong communication skills
- Ability to multitask
- Ability to adapt to different surroundings and situations
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Specialist
Spectrum
08.2024 - Current
Detention Officer
MTC El Valle Detention Facility
05.2024 - 08.2024
Personal Shopper
Walmart
09.2022 - 05.2024
Mobile Sales Expert
T-Mobile
01.2022 - 09.2022
Academic Student Tutor
UTRGV Upward Bound
11.2021 - 01.2022
Team Member
Whataburger
09.2020 - 10.2021
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
High School Diploma -
Rio Hondo High School