Emily Basten
Plymouth,WI
Summary
Professional with extensive experience in front desk operations and guest services. Expertise in communication and customer relationship management, driving enhanced guest experiences. Proven organizational and problem-solving abilities. Committed to proactive service and anticipating client needs.
Overview
10
10
years of professional experience
Work History
Assistant Front Desk Manager- The American Club
Kohler
Kohler, Wisconsin
08.2024 - 02.2025
- Assisted in managing front desk operations to ensure efficient guest services.
- Coordinated room assignments and managed check-in/check-out procedures effectively.
- Supported staff training on customer service standards and hotel policies.
- Handled guest complaints with professionalism and empathy to enhance satisfaction.
- Familiarity with hospitality and Kohler systems.
- Supervised front desk clerks and ensured they provided excellent customer service to guests.
- Worked closely with other departments such as housekeeping and maintenance in order to ensure smooth operations.
- Monitored reservations to track incoming parties and special events.
Member Services Coordinator- Riverbend
Kohler
Kohler, Wisconsin
12.2023 - 08.2024
- Resolved member inquiries and offered superior customer service support.
- Managed member accounts and updated information in the database.
- Provided support for new and existing members regarding services offered.
- Coordinated small group events, handled reservations for on-site and off-site venues, and executed payment finalization.
- Orchestrated processing of membership dues and monthly statements.
- Remedied member and guest billing inquiries efficiently. Corrected billing discrepancies to ensure accurate account management.
Butler- Riverbend
Kohler
Kohler, Wisconsin
05.2022 - 12.2023
- Welcome members and guests upon arrival with proper and warm greetings.
- Facilitate guest reservations for on-site and off-site resort properties.
- Inform guests about available in-house amenities and daily events along with local attractions.
- Engage customers and ensure exceptional service quality.
- Trained new staff on operational procedures and service standards.
Registered Nurse Delegator
Homes for the Independent Living
Sheboygan, Wisconsin
03.2022 - 06.2022
- Perform weekly assessments and treatments of ongoing and new health concerns for 25 clients.
- Delegate and educate caregivers on implementing best practices and medication administration.
- Supervise caregivers in the home health care setting, and ensure that quality and appropriate care are being provided to clients.
Registered Nurse, Orthopedic Unit
Aurora Medical Center
Sheboygan, Wisconsin
04.2021 - 03.2022
- Provided direct patient care in orthopedic unit, monitoring vital signs and symptoms.
- Assisted in pre-operative and post-operative care for orthopedic patients.
- Administered medications and managed intravenous therapies as prescribed.
- Educated patients on post-operative instructions, wound care, nutrition and exercise regimens.
Bartender Shift Manager
Stadium View Sport Bar & Grille
Green Bay, Wisconsin
08.2015 - 03.2021
- Supervised staff of 15 to 20 individuals throughout 5 to 10 hour shifts.
Delegated tasks effectively to optimize team performance and productivity. - Enhance the customer service experience, and provide guidance and training on effective customer service strategies.
- Address complaints related to food quality, service, or accommodations.
- Support the deployment of point-of-sale technology while conducting on-site training for employees.
Education
Associate Degree in Nursing -
Northeast Wisconsin Technical College
Green Bay, WI05-2020
Skills
- Front desk operations
- Guest services
- Room management
- Staff supervision
- Hospitality software
- Customer relationship management
- Event coordination
- Effective communication
- Time management
- VIP priority options
Timeline
Assistant Front Desk Manager- The American Club
Kohler
08.2024 - 02.2025
Member Services Coordinator- Riverbend
Kohler
12.2023 - 08.2024
Butler- Riverbend
Kohler
05.2022 - 12.2023
Registered Nurse Delegator
Homes for the Independent Living
03.2022 - 06.2022
Registered Nurse, Orthopedic Unit
Aurora Medical Center
04.2021 - 03.2022
Bartender Shift Manager
Stadium View Sport Bar & Grille
08.2015 - 03.2021
Associate Degree in Nursing -
Northeast Wisconsin Technical College