Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Leah Garcia

Horseshoe Bay,TX

Summary

Hospitality professional with strong leadership skills and a commitment to delivering elevated guest experiences. Known for maintaining Forbes Five-Star standards, training high-performing teams, and fostering seamless cross-departmental collaboration. Detail-oriented, dependable, and passionate about service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Assistant Manager

Horseshoe Bay Resort
Horseshoe Bay, TX
05.2024 - 07.2025
  • Supervise front desk team operations to ensure smooth and efficient guest check-ins, check-outs, and overall experience.
  • Manage staff scheduling, shift assignments, and task delegation to maintain optimal coverage and performance.
  • Deliver exceptional service by going above and beyond for all guests and members, creating experiences that bring people back.
  • Handle guest relations by resolving concerns, complaints, and special requests with professionalism and urgency.
  • Oversee reservations system, billing accuracy, and nightly audits to ensure seamless administrative processes.
  • Train and coach new front desk agents, emphasizing service excellence, procedural compliance, and Forbes Five-Star service standards.
  • Collaborate with housekeeping, maintenance, and other departments to meet guest expectations and improve service delivery.
  • Monitor and maintain inventory of office supplies and front desk essentials, submitting requisitions as needed.
  • Support senior management in implementing hotel policies, conducting team meetings, and improving service strategies.
  • Maintain high standards of cleanliness, hospitality, and guest safety in all public-facing areas.
  • Ensure all front desk operations consistently align with Forbes Five-Star service standards and resort expectations.

Cap Rock Clubhouse Supervisor

Horseshoe Bay Resort
Horseshoe Bay, TX
09.2023 - 04.2024
  • Supervised a team of over 15 employees in a high-end clubhouse restaurant, fostering a positive work environment, and upholding exceptional member and guest experiences.
  • Delivered personalized service by actively engaging with members and guests, and anticipating needs, contributing to consistent 4.5+ satisfaction ratings in food, service, value, and ambiance.
  • Maintained rigorous cleanliness and sanitation standards, conducted regular inspections of dining areas, and oversaw proper food storage and quality control.
  • Recruited, interviewed, and hired qualified staff; trained and mentored new employees on upscale service standards, menu knowledge, and operational procedures.
  • Led daily pre-shift meetings to discuss promotions, address issues, and reinforce service protocols; mediated staff conflicts and nurtured strong team collaboration.
  • Managed administrative duties including preparing biweekly payroll, monitoring inventory and placing orders within budget, and maintaining detailed sales reports.
  • Collaborated with the executive chef on menu updates and pricing decisions, aligning offerings with member preferences and seasonal trends.
  • Ensured compliance with all health, safety, and liquor regulations, keeping licenses up-to-date and enforcing Forbes service and quality standards.

Front Desk Agent

Horseshoe Bay Resort
Horseshoe Bay, TX
09.2021 - 11.2023
  • Welcomed and checked in guests, verified payment methods, and accommodated special requests to deliver a smooth arrival and departure experience.
  • Managed room reservations and availability, and maintained accurate records of guest accounts using the resort’s property management system.
  • Responded to guest inquiries in person and via phone, providing information on resort services, amenities, and local attractions to enhance the guest experience.
  • Addressed guest issues and complaints promptly or escalated them to management when necessary, ensuring high guest satisfaction and loyalty.
  • Coordinated with housekeeping and maintenance teams to fulfill guest requests and ensure the timely readiness of rooms and facilities.
  • Assisted in nightly audit procedures, and monitored daily revenue activity to support accurate financial reporting and accountability.

Beverage Cart Attendant

Horseshoe Bay Resort
Horseshoe Bay, TX
02.2021 - 08.2021
  • Displayed excellent customer service skills while interacting with patrons.
  • Resolved customer complaints quickly while maintaining positive attitude.
  • Served beer, wine, spirits and non-alcoholic drinks swiftly and responsibly.
  • Inspected orders for accuracy before delivering them to customers.
  • Followed established policies on responsible alcohol service practices.
  • Maintained an organized workspace to ensure efficient workflow during peak times.
  • Completed side work including polishing glassware, refilling condiments, taking out trash.
  • Communicated effectively with other staff members in order to provide quality service.
  • Operated beverage cart around the golf course, serving customers with a friendly demeanor.

Beverage Cart Attendant

Escondido Golf & Lake Club
San Antonio, TX
03.2020 - 02.2021
  • Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
  • Developed strong relationships with regular customers, enhancing their overall experience.
  • Completes daily side work assigned by manager.
  • Assisted in the selection of beverages, offering recommendations based on customer preferences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Communicated daily specials and promotions to customers, increasing sales of featured items.
  • Resolved customer complaints or inquiries promptly and courteously while upholding company values.
  • Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
  • Applied knowledge of a wide range of beverages, including cocktails, beers, and non-alcoholic options.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Catering/To-Go Specialist

Chuy’s
San Antonio & Cedar Park, TX
05.2017 - 02.2020
  • Handled high-volume phone and in-person takeout orders, accurately entering orders into the POS system and relaying special requests to kitchen staff.
  • Processed customer payments (cash and credit) and prepared itemized receipts, ensuring accurate transactions and balanced cash registers at end of day.
  • Communicated menu offerings, ingredients, and preparation methods to guests, and confirmed all orders met customer specifications before pick-up.
  • Monitored order preparation and packaging for quality and presentation, promptly delivering completed orders to waiting customers.
  • Maintained an organized pick-up area and coordinated with kitchen and serving staff to ensure all to-go orders were completed on time.
  • Trained new team members on proper takeout procedures, food safety, and customer service techniques to maintain consistent service during peak hours.

Education

Bachelor of Science - Hospitality Management

The University of Texas At San Antonio
San Antonio, TX
05-2026

High School Diploma -

Douglas MacArthur High School
San Antonio, TX

Skills

Skills

  • Customer Engagement
  • Excellent Communication
  • Organization & Prioritization
  • Attention to detail
  • POS systems
  • Hospitality standards
  • Attention to Detail
  • Goal-Oriented
  • Complex Problem Solving
  • Documentation & Reporting
  • Front Desk Operations
  • Food & Beverage Operations
  • MS Office
  • Hospitality & Service Knowledge
  • Teamwork & Leadership
  • Anticipating Guest needs

Certification

  • Manager in Training Program (M.I.T.), 04/23
  • Forbes Leadership Service Certified

Accomplishments

  • Rising Star Award, 12/22
  • 4.5+ customer satisfaction ratings at Cap Rock Clubhouse (food, service, value, ambiance)
  • Manager in Training (MIT) Program, 04/23
  • Successfully trained and mentored new hires to elevate guest/member service levels

Languages

  • English,
  • Spanish

Timeline

Front Desk Assistant Manager

Horseshoe Bay Resort
05.2024 - 07.2025

Cap Rock Clubhouse Supervisor

Horseshoe Bay Resort
09.2023 - 04.2024

Front Desk Agent

Horseshoe Bay Resort
09.2021 - 11.2023

Beverage Cart Attendant

Horseshoe Bay Resort
02.2021 - 08.2021

Beverage Cart Attendant

Escondido Golf & Lake Club
03.2020 - 02.2021

Catering/To-Go Specialist

Chuy’s
05.2017 - 02.2020

Bachelor of Science - Hospitality Management

The University of Texas At San Antonio

High School Diploma -

Douglas MacArthur High School

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