Yuruanid Velazquez
Keller,Tx
Summary
Focused customer relations professional skilled in lead generation customer relationship development and sales. Accomplished in providing support to demanding customers, as well as improving customer service delivery, enhancing knowledge and exceeding expectations. Reliable candidate who learns quickly and is ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Overview
4
4
years of professional experience
Work History
Transportation
Horseshoe Bay Resort
06.2024 - 08.2024
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Explained important features of guest rooms to travelers.
- Greeted and escorted arriving guests to assigned rooms and assisted with luggage, sports equipment.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Intern
Allied Global Marketing
08.2021 - 05.2022
- Assisted in preparing information and research materials for special projects
- Provided suggestions to management for improving customer service and internal processes
- Expressed innovative ideas to improve marketing campaigns
- Developed and maintained professional relationships with employees.
- Managed databases by inputting information and files
Server
Mi Pueblo
05.2022 - 08.2022
- Maintained customer loyalty by addressing issues immediately, looping in management for advanced issues
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
- Achieved sales goals by promoting high-profit items and daily specials
- Communicated professionally with customers, colleagues, and supervisors.
Seasonal Inventory Associate
Hobby Lobby
10.2020 - 01.2021
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
- Works in stores, warehouses, stockrooms, and other storage facilities.
Education
Bachelor of Science (B.S.) - Marketing -
University of Arkansas
Fayetteville, Arkansas05.2026
Skills
- Strategic Planning
- Networking
- Creative Direction
- Campaign Development
- Social Media Management
- Content Creation
Affiliations
DECA Member - Texas District 7 Winner Green Cord, Green Cord member
Timeline
Transportation
Horseshoe Bay Resort
06.2024 - 08.2024
Server
Mi Pueblo
05.2022 - 08.2022
Intern
Allied Global Marketing
08.2021 - 05.2022
Seasonal Inventory Associate
Hobby Lobby
10.2020 - 01.2021
Bachelor of Science (B.S.) - Marketing -
University of Arkansas
Similar Profiles
Nicole Ha'u'i TracyNicole Ha'u'i Tracy
Group Sales Manager at Horseshoe Bay ResortGroup Sales Manager at Horseshoe Bay Resort
Subhajit RoySubhajit Roy
Sous Chef at Horseshoe Bay ResortSous Chef at Horseshoe Bay Resort
Camden ReynoldsCamden Reynolds
Audio Visual Technician at Horseshoe Bay ResortAudio Visual Technician at Horseshoe Bay Resort