Emily Bays
Winchester Mystery House
8
years of professional experience
Detail-oriented hospitality professional with three years of experience in delivering outstanding guest experiences with Winchester Mystery House. Skilled in public speaking, leadership, and volunteer management, with a strong ability to identify challenges and implement effective solutions. Committed to maintaining high standards and enhancing team dynamics in the Assistant Tour Manager role.
Work History
Personal Assistant
2 Months- Organize confidential physical and digital files to ensure accurate recordkeeping.
- Coordinate online sales through eBay, including listings, buyer communication, and shipping.
- Organize receipts and maintain documentation while supporting both remote and in-person administrative tasks.
- Research vendors, specialty businesses, and services based on changing needs.
Tour Guide
3 Years 5 Months- Lead high-volume tours while consistently maintaining strict timing standards and managing crowd flow during peak operating hours.
- Adapt presentation styles and accessibility accommodations for diverse audiences, including guests with varied language abilities, mobility needs, and special group dynamics.
- Help resolve guest concerns by creating positive experiences and finding solutions when expectations have not been met.
- Maintain a strong awareness of daily operations and identify issues that could affect guest experience, tour quality, or workflow.
Team Leader
2 Years 5 Months- Promoted to Team Leader by showcasing leadership, reliability, and operational expertise.
- Trained new employees across five different positions while reinforcing company policies and safety procedures.
- Reviewed staff opening and closing responsibilities and provided coaching to maintain quality standards.
- Compiled daily retail sales reports by totaling receipts and documenting sales for management
- Supported ride operations, merchandise, and concessions while maintaining a safe and positive guest experience.
Education
- English
- Awarded "Best Essay Award" Anthology (2023)
- 4.0 GPA
Skills
Leadership
Guest Experience
Public Speaking
Team Development
Staff Training
Conflict Resolution
Time Management
Adaptability
Attention to Detail
Schedule Coordination
Timeline
Personal Assistant
Private Employer
06.2026 - CurrentRead More
Tour Guide
Winchester Mystery House
03.2023 - CurrentRead More
Team Leader
Billy Jones Wildcat Railroad
11.2018 - 04.2021Read More
West Valley College
from English
Read More