Summary
Overview
Work History
Education
Skills
Timeline
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Emily Benitez

Sanford,FL

Summary

Accomplished Behr Pro Paint Specialist with a proven track record of fostering professional development and achieving sales growth through expert color consultations and upselling premium products. At Behr Paint Company, I enhanced customer satisfaction and loyalty by leveraging my color matching expertise and exceptional communication skills. My approach combines time management efficiency with a deep understanding of color theory, driving results and exceeding performance expectations.

Overview

8
8
years of professional experience

Work History

Behr Pro Paint Specialist

Behr Paint Company
04.2023 - Current
  • Mentored new team members, sharing industry knowledge and best practices to foster their professional development.
  • Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
  • Assisted marketing efforts by providing valuable insights on customer preferences and emerging trends in the paint industry.
  • Achieved sales growth by effectively upselling premium paint products to clients.
  • Increased customer satisfaction by providing expert color consultations for various projects.
  • Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.

Pro Paint Associate

Regal Paint Centers
10.2022 - 04.2023
  • Enhanced customer satisfaction by providing expert advice on paint selection and application techniques.
  • Assisted customers in color matching, effectively utilizing the latest technology to achieve desired results.
  • Consistently followed company policies and procedures to uphold quality standards in product offerings and services provided.
  • Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
  • Facilitated seamless transactions at the register by accurately processing payments and returns.
  • Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
  • Delivered exceptional customer service through active listening, empathetic communication, and problem-solving skills.
  • Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
  • Demonstrated strong attention to detail when mixing custom paint colors according to precise specifications.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Paint Associate

The Home Depot
08.2016 - 10.2022
  • Monitored employee performance to maintain quality and compliance with job standards.
  • Increased store sales by offering personalized recommendations based on customer needs and preferences.
  • Identified and accurately explained Behr & Glidden product information and product application.
  • Located merchandise in store for consumers and demonstrated usage of tools and prep items.
  • Evaluated weekly performance to maintain sales goals and drive productivity levels.
  • Assisted personnel with suggestions and recommendations to resolve problem.
  • Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
  • Conducted regular equipment maintenance and cleaning to ensure optimal functionality and a professional appearance.
  • Performed tinting, mixing and color matching of paint.
  • Informed customers of in-store promotions and events for paint department.
  • Contributed to store success by consistently meeting or exceeding sales targets and performance expectations.
  • Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor of Arts - Fine Arts

International Fine Arts College
Miami, FL

Skills

  • Time Management Efficiency
  • Surface Preparation Knowledge
  • Paint Application Techniques
  • Training and mentoring
  • Color matching expertise
  • Color theory understanding
  • Coating Material Familiarity

Timeline

Behr Pro Paint Specialist

Behr Paint Company
04.2023 - Current

Pro Paint Associate

Regal Paint Centers
10.2022 - 04.2023

Paint Associate

The Home Depot
08.2016 - 10.2022

Bachelor of Arts - Fine Arts

International Fine Arts College

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Emily Benitez