Victoria Acevedo
Queens,NY
Summary
Adept at driving customer satisfaction and sales growth, I leveraged strong communication and product knowledge skills at Behr Paint Company to develop a loyal client base and significantly upsell premium products. My proactive approach and ability to cultivate relationships resulted in notable achievements across roles, including leadership positions at The Home Depot.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pro Paint Specialist
Behr Paint Company
Brooklyn, NY
07.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Achieved sales growth by effectively upselling premium paint products to clients.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Supervisor
The Home Depot
Valley Stream, NY
08.2014 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained inventory of office supplies and placed orders.
- Managed payments and deposits, maintaining accurate expenditure records.
Inventory Manager
Best Buy
Rosedale, NY
03.2012 - 08.2014
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Sales Associate
Old Navy, Gap
Rosedale, NY
08.2006 - 06.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Queens E.O.C
Jamacia, NY08.2008
Skills
- Time Management Efficiency
- Self Motivation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strong Communication and Interpersonal Skills
- Cash Handling
- Relationship Building
- Register Opening and Closing
- Professional Demeanor
- Adaptability
- Inventory Management
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Achieved comp sales through effectively helping contractors with their business.
Certification
- Region of the Year, Behr Paint Company March 2024.
- Highest Comp sales, Behr Paint Company March 2025
- Rookie of the Year, Behr Paint Company March 2025
Timeline
Pro Paint Specialist
Behr Paint Company
07.2023 - Current
Supervisor
The Home Depot
08.2014 - 07.2023
Inventory Manager
Best Buy
03.2012 - 08.2014
Sales Associate
Old Navy, Gap
08.2006 - 06.2009
GED -
Queens E.O.C