Trudy Rathbone
Winston-Salem,NC
Summary
With a proven track record at Lowes Home Improvement, I excel in enhancing customer satisfaction and driving sales growth through expert color consultations and upselling premium products. Skilled in project estimation and time management. Increased sales within the department and drove Pro business.
Overview
8
8
years of professional experience
Work History
Paint Pro
Lowes Home Improvment
09.2023 - Current
- Increased customer satisfaction by providing expert color consultations for various projects.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
- Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
- Achieved sales growth by effectively upselling premium paint products to clients.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
Logistics Manager
Morrisofa
01.2017 - 01.2020
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Warehouse Manager
Holiday Surgical Supply
01.2016 - 01.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
High School Diploma -
Riverside High School
Greer, SC06.1998
Skills
- Project Estimation Abilities
- Time Management Efficiency
- Surface Preparation Knowledge
- Paint Application Techniques
- Paint Mixing Mastery
- Brand Awareness
- Upselling strategies
Timeline
Paint Pro
Lowes Home Improvment
09.2023 - Current
Logistics Manager
Morrisofa
01.2017 - 01.2020
Warehouse Manager
Holiday Surgical Supply
01.2016 - 01.2017
High School Diploma -
Riverside High School
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