Emily Benson
Thornton,CO
Summary
Detail-oriented, engaging professional with nine years of experience in various industries including aviation, customer service, and hospitality. Able to learn quickly and adapt to challenges with creative solutions. Dedicated to leadership and coaching in the workplace while balancing performance objectives and operational needs.
Overview
8
8
years of professional experience
Work History
Training Scheduler
United Airlines
Denver, CO
10.2022 - Current
- Implement scheduling plans to support the training of 737 pilots in the most cost-effective manner and devise strategic alternatives when deviations occur
- Assist with training other schedulers on the 737 fleet.
- Ensure training complies with Federal Aviation Regulations and the United Pilot Agreement.
- Schedule highly-specialized training including Line Check Qualifications and Line Check Pilot candidacy events.
Server
Eddie V's Prime Seafood
Greenwood Village, CO
05.2022 - 10.2022
- Up-sold wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism.
- Maintained in-depth knowledge of product and process knowledge as well as wine and meal pairing.
- Managed multiple tables and guest interactions while delivering an upscale and memorable dining experience.
Service Professional & Certified Trainer
Olive Garden
Onalaska, WI
08.2019 - 05.2022
- Supported restaurant managers during high volume shifts to ensure positive guest and team member experiences.
- Conducted small group and individual training activities for customer-facing roles in the restaurant.
- Fostered a supportive and engaging environment for new employees.
Store Supervisor
Lunds & Byerlys
Prior Lake, MN
08.2015 - 06.2020
- Oversaw the operations of the front-end team of a popular, upscale grocery store.
- Supervised and trained staff to ensure excellent customer service.
- Performed bookkeeping tasks such as reconciling cash drawers and managing bank deposits.
Education
Bachelor of Science - International Business, Marketing, And Spanish
University of Wisconsin - La Crosse
La Crosse, WI12-2021
Skills
- Professional Communication
- Microsoft Office Suite
- Sales
- Customer Service
- FARs and Contractual Regulations
- Training and Development
Timeline
Training Scheduler
United Airlines
10.2022 - Current
Server
Eddie V's Prime Seafood
05.2022 - 10.2022
Service Professional & Certified Trainer
Olive Garden
08.2019 - 05.2022
Store Supervisor
Lunds & Byerlys
08.2015 - 06.2020
Bachelor of Science - International Business, Marketing, And Spanish
University of Wisconsin - La Crosse