Emily Berner
Ackley,IA
Summary
I have been in the parts and service business for the last 15+ years. It is something that I thoroughly enjoy to do. I enjoy getting to know customers and build relationships with them. I strive every day to be better than I was the day before. I always enjoy new challenges and new things to learn. After being in the industry for so many years there is a lot I know, but still so much more out there that I can learn. I truly enjoy what I do!
Overview
21
21
years of professional experience
Work History
Aftermarket Manager
Vanwall Equipment
12.2019 - Current
- Oversee parts and service departments.
- In charge of taking care of customers over the counter and on the phone.
- Schedule jobs for techs every day.
- Complete and communicate quotes to service customers.
- Multi-task on a daily basis
- In charge of warranty authorizations for short line companies (non-John Deere) and prepare all John Deere warranty work orders before sending to warranty processor to file warranties.
- Ordering parts, checking parts in, and receiving parts on a daily basis.
- Inventory control.
- Making sure techs have what they need when they need it.
Parts and Service
Countryside Turf & Timber
11.2006 - 12.2019
- Communicating with customers on daily basis.
- Making sure techs have what they need.
- Checking in units for shop and creating work orders.
- Filing all warranties.
- Ordering and checking in parts on a daily basis.
- Inventory.
Landscaper
Randy's Lawn Care
05.2003 - 07.2007
- Maintained grounds by trimming, weeding, and general clean-up.
Education
GED -
Buena Vista University
Marshalltown, IA05.2006
Skills
- Contract Management
- Business Administration
- Operations Management
- Policy Implementation
- Team Leadership
- Verbal and Written Communication
Timeline
Aftermarket Manager
Vanwall Equipment
12.2019 - Current
Parts and Service
Countryside Turf & Timber
11.2006 - 12.2019
Landscaper
Randy's Lawn Care
05.2003 - 07.2007
GED -
Buena Vista University
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