Myah Martin
Columbia,MD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aftermarket Manager
Safford Brown Toyota
02.2024 - Current
- Retained and applied detailed product knowledge to ensure explanations of 7-year ceramic coating warranty, features and maintenance requirements to customers
- Coordinated scheduling for ceramic coating applications and warranty-related reapplications or repairs
- Utilized Microsoft Excel and spreadsheets to track ceramic coating sales, scheduling, and customer follow-ups
- Consistently met and exceeded sales requirements. Helped increase overall dealership profit, with the highest penetration percentage in the group.
- Built rapport with clients to ensure a positive experience.
Sales Representative
Antwerpen Toyota
03.2021 - 02.2024
- Greeting potential clients and assessing purchasing needs by actively listening and providing recommendations based on customers automotive requirements
- Researching new car products and trends through automotive releases to stay up to date and make best recommendations to potential clients
- Demonstrating car functions to clients, describing options, explaining related purchasing costs and accompanying customers on test drives
- Retained excellent client satisfaction and retention through outstanding service
Sales Associate
Z Gallerie
11.2020 - 03.2021
- Responsible for generating sales by delighting customers in all interactions
- Maintaining store presentation
- Arrange displays
- Achieving personal selling goals and contribute to store achieving monthly sale goals
- Positively help solve problems for customers and balance multiple customers in fast-paced retail environment
- Schedule home delivery of purchased items
Restaurant Waitress
Bob Evans Restaurants
10.2018 - 03.2020
- Ensuring facility is clean upon guest arrival
- Attentiveness and multitasking
- Collaborate with fellow employees and management daily.
- Cultivated warm relationships with regular customers.
Education
High school diploma -
Long Reach High School
Columbia, MD, ColumbiaSkills
- Customer service
- Upselling
- Cold Calling
- Adaptability
- Time Management
- Team leadership
- Willingness to Improve
- Customer relationship management
- Complex Problem-Solving
- Relationship building
Certification
Toyota Certified
- Toyota New Car, Antwerpen Toyota - Certified in 2021
- Attended several Web Seminars and Training Programs at Central Atlantic Toyota Head Quarters
Timeline
Aftermarket Manager
Safford Brown Toyota
02.2024 - Current
Sales Representative
Antwerpen Toyota
03.2021 - 02.2024
Sales Associate
Z Gallerie
11.2020 - 03.2021
Restaurant Waitress
Bob Evans Restaurants
10.2018 - 03.2020
High school diploma -
Long Reach High School