Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Black

Olympia,WA

Summary

Reliable individual with prior military experience, who demonstrates remarkable leadership skills by communicating goals, leading by example, and motivating team members. Military experience developed strong leadership skills from guiding team members through various trainings and missions, along with developing the ability to work well under pressure. Experienced with customer service and highly determined to strengthen each customers experience with positivity and professionalism. Successfully exceeded sales quotas 6 months in a row by effectively using marketing skills. Self-motivated individual who is currently working towards obtaining a bachelors degree in psychology and eager to expand my skills and knowledge.

Overview

9
9
years of professional experience

Work History

Spark Driver

Walmart
12.2022 - Current
  • Fulfilled orders while delivering goods and products to customers on time.
  • Effectively communicated with customers to provide excellent customer service and positive experiences.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.


Sales Associate

Tractor Supply Company
12.2019 - 11.2022
  • Provided excellent customer service and personal knowledge to satisfy each customers needs.
  • Consistently used suggestive selling techniques to increase sales.
  • Trained and developed new sales associates in product knowledge, selling techniques, and company procedures.
  • Easily adaptable and capable of handling stressful scenarios while remaining calm.
  • Performed multiple daily tasks including operating the cash register, managing the sales floor, addressing customer complaints, and answering in-coming calls.
  • Recognized as top sales associate leading in sales.

Combat Engineer (12B)

U.S. Army Active Duty
04.2018 - 10.2019
  • Prepared, installed, and primed firing systems for demolition and explosives.
  • Operated various heavy wheeled and tracked vehicles while conducting route clearance operations.
  • Encountered challenging tasks that developed my ability to solve problems in highly stressful situations.
  • Took initiative when handling disciplinary issues within the team.
  • Worked with a variety of difference groups to accomplish a goal.
  • Used attention to detail to locate and identify immediate threats.

Security Guard

Landmark
01.2017 - 04.2018
  • Operated metal detector devices to screen individuals prior to entrance to facility.
  • Secured premises and personnel while monitoring video surveillance cameras.
  • Applied effective communication skills when interacting with all levels of personnel and general public.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
03.2021

Associate of Science - Criminal Justice

Pittsburgh Technical College
Oakdale, PA
04.2018

Bachelor of Arts - Psychology

Liberty University
Lynchburg, VA
11-2025

Skills

  • Outstanding communication skills, both written and verbal
  • Easily adaptable and capable of working in different environments
  • Thoroughly presents new projects and ideas
  • Strong critical thinking capabilities
  • Self-motivated
  • Effective at multitasking
  • Proficient at leading groups

Accomplishments

  • National Honor Society, 2016-2018
  • Engage Writers and Publishers Award, 2017
  • Public Safety Telecommunication, 2017
  • Security and Loss Prevention Management, 2017
  • PA Lethal Weapons Act 235, 2018
  • Engaged in Liquor Control Enforcement with Pennsylvania State Police, 2017-2018
  • Army Service Ribbon, 2018
  • Associates Degree in Criminal Justice, 2018
  • Overseas Service Metal, 2019
  • Korea Defense Service Metal, 2019
  • Employee of the Month, 2020
  • Bachelors Degree in Criminal Justice, 2021
  • Associates Degree in Psychology, 2024

Timeline

Spark Driver

Walmart
12.2022 - Current

Sales Associate

Tractor Supply Company
12.2019 - 11.2022

Combat Engineer (12B)

U.S. Army Active Duty
04.2018 - 10.2019

Security Guard

Landmark
01.2017 - 04.2018

Associate of Science - Criminal Justice

Pittsburgh Technical College

Bachelor of Science - Criminal Justice

American InterContinental University

Bachelor of Arts - Psychology

Liberty University

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