Overview
Work History
Education
Skills
Internships
Timeline
Generic

Sydney Fox

Coopersville,MI

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Clicki Referrals
, MI
07.2024 - Current
  • Provide customer onboarding and training to ensure successful product adoption.
  • Deliver presentations on product features, benefits, and value propositions.
  • Establish strong relationships with clients through regular communication and follow-up activities.
  • Establish and monitor key performance indicators (KPIs) for customer success.

Deputy Probate Register

Ottawa County Probate Court
West Olive, MI
06.2022 - 07.2024
  • Track cases and manage electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Liaise with general public to process document requests, and provide customer service by phone, email, and in person.
  • Keep records of payments and documents provided.
  • Manage Judges schedule/docket for upcoming hearings, and meetings
  • Create vendor set ups for new attorneys, and complete end of month reports for fiscal services.
  • Work closely with families of those who are legally incapacitated, developmentally disabled, mentally ill, and elderly.

Clerk Typist II

Kent County Register of Deeds
Grand Rapids, MI
10.2020 - 06.2022
  • Answering telephones, and providing clear, and concise responses to public or office inquiries.
  • Perform clerical work such as: typing, proofreading Important documents, inputting data into various computer systems, filing documentation, as well as recording documents relating to property within the county.
  • Provide excellent customer service to each customer in person, via email, and on the phone.
  • Accepted and processed customer payments.

Nanny

Boyd Family
Grand Rapids, MI
08.2019 - 08.2020
  • Working directly with a Grand Rapids family, nannying their two year old twin boys.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Engaged children with fun games, and learning activities
  • Safely transported children to range of extracurricular activities, including gymnastics and soccer
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.

Registered Behavior Technician

Priorities ABA
Jacksonville, NC
07.2017 - 06.2019
  • Working directly with children with Autism in a one-on- one setting.
  • Teaching various appropriate behaviors, and communication skills.
  • Growing, and developing, social and play skills.
  • Implementing different programs directed by the Board Certified Behavior Analyst
  • Collecting data on targeted skills, as well as documenting clients progress.
  • Training, and observing new employees.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Business Development Coordinator

Stevenson Automotive Group
Jacksonville, NC
01.2017 - 04.2017
  • Answering incoming phone calls, and directing them to the correct party.
  • Scheduling service appointments, and revising them if need be.
  • Ensuring each customer feels important and satisfied with each call.
  • Contacting customers regarding various services needed for their vehicles via email, and outbound calling.
  • Evaluated and managed new strategic business opportunities.

Receptionist and Cashier

Betten Baker Chevrolet & Buick
Coopersville, MI
05.2015 - 05.2016
  • Communicate and prioritize customer calls, manage paperwork and payment for services rendered.
  • Scan, file, and fax documentation.
  • Responsible for opening and closing dealership if need be.
  • Mailing various paperwork, as well as sorting mail for other employees.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Greeted visitors, assessed needs, and directed to appropriate personnel.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Bachelor of Science - Organizational Leadership

Columbia Southern University
Orange Beach, AL
01-2025

Associate of Arts - General Studies

Grand Rapids Community College
Grand Rapids, MI

Medical Assisting/EKG/Sterile Processing

Caring For Life
Jacksonville, NC
04.2018

ABA Therapy

Relias Learning
Remote Learning
11.2017

Skills

  • Dependable
  • Strong Communication Skills
  • Critical Thinking
  • People-Oriented
  • Effective Team Leader
  • Flexible
  • Proficient in Microsoft Systems
  • Time Management Skills
  • Data Entry
  • Scheduling & Calender Management

Internships

Born Clinic- Medical Assisting- Kentwood, MI

Cameo House- Medical Assisting- Coopersville, MI

Timeline

Customer Success Manager

Clicki Referrals
07.2024 - Current

Deputy Probate Register

Ottawa County Probate Court
06.2022 - 07.2024

Clerk Typist II

Kent County Register of Deeds
10.2020 - 06.2022

Nanny

Boyd Family
08.2019 - 08.2020

Registered Behavior Technician

Priorities ABA
07.2017 - 06.2019

Business Development Coordinator

Stevenson Automotive Group
01.2017 - 04.2017

Receptionist and Cashier

Betten Baker Chevrolet & Buick
05.2015 - 05.2016

Bachelor of Science - Organizational Leadership

Columbia Southern University

Associate of Arts - General Studies

Grand Rapids Community College

Medical Assisting/EKG/Sterile Processing

Caring For Life

ABA Therapy

Relias Learning

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