Emily Bogard
Fox Lake,IL
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service expertise at Stoney River Steakhouse and Grill to significantly enhance guest satisfaction. Adept at resolving conflicts with professionalism, I'm recognized for my engaging personality and reliable teamwork, contributing to positive work dynamics and developing loyal clientele. I am Experienced with handling customer interactions and resolving issues promptly. I utilize communication and empathy to build strong customer relationships.
Overview
17
17
years of professional experience
Work History
Bartender
Stoney River Steakhouse and Grill
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple tasks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server
Chilis's Bar and Grill
10.2007 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Mchenry High School
McHenry, IL05-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Clear and effective communication
- Problem resolution
Timeline
Bartender
Stoney River Steakhouse and Grill
01.2022 - Current
Server
Chilis's Bar and Grill
10.2007 - 01.2022
Mchenry High School
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