Emily Bollman

Provided high-volume, fast-paced customer relations within a busy NYC hospitality environment, ensuring efficient time management, strong guest engagement, and a welcoming atmosphere with a focus on community and client experience. Maintained cleanliness and operational standards of the service area while multitasking in a collaborative setting. Led smooth and efficient problem solving measures during peak hours and contributing to an accessible, guest-centered environment emphasizing connection and dependability.

Delivered warm customer service in a retail environment, creating a welcoming and engaging experience that encouraged repeat visits and strengthened customer loyalty. Maintained accurate inventory systems and streamlined stock management processes to improve operational efficiency and ensure consistent product availability. Leveraged customer insights and purchasing trends to optimize book displays and merchandising strategies, driving increased visibility and sales of featured titles while supporting overall store presentation and experience standards.

Supported integrated publicity and marketing campaigns for Legacy Lit nonfiction titles while providing administrative and operational support across publicity, marketing, and audience engagement functions. Managed media tracking and outreach lists, drafted press materials and campaign communications, and coordinated galley submissions, awards, and author event logistics. Conducted influencer and competitive title research to inform campaign strategy, while maintaining SEO copy, metadata, and social media content across key platforms. Assisted with cross-departmental coordination, database and CRM-style tracking, and lifecycle communications to ensure accuracy, efficiency, and strong audience and partner engagement.

Led and supported one of SwifTest's Broadway COVID Safety Teams, demonstrating strong leadership, administrative coordination, and operational management skills in fast-paced live entertainment environments. Oversaw COVID compliance and audience safety protocols for over 1,600 theater patrons across multiple Broadway theaters while coordinating staff responsibilities, monitoring procedures, and ensuring adherence to evolving guidelines. Managed high-volume patron interactions, resolved guest concerns with professionalism, and maintained clear communication with team members, theater staff, and management to support seamless daily operations. Demonstrated exceptional organization, attention to detail, multitasking, and customer service skills while working under critical deadlines in high-pressure settings.

Supported luxury residential concierge and lifestyle operations by providing high-level administrative, operational, and customer service support to residents, management, and on-site staff. Managed scheduling, event coordination, resident requests, vendor relationships, reporting, and day-to-day facility operations while maintaining strong attention to detail and professionalism in a fast-paced environment. Collaborated with internal teams and external partners to meet service needs, support wellness programming, and ensure a seamless five-star client experience. Demonstrated strong communication, organizational, multitasking, and relationship-management skills while handling confidential information and prioritizing multiple responsibilities efficiently.

• Cum Laude
• Dean's List 2015-2019
• Syracuse University Presidential Scholarship Recipient
• Awarded Sorkin Week 2019