Emily Bolton
Fort Mill,SC
Summary
With over 9 years of experience in customer service serving in various roles my strengths include; flexibility, reliability, multi-tasking, dependability, and going above and beyond my regular job duties. I am customer focused and a team player willing to step in to help my team and organization meet our collective goals.
Overview
11
11
years of professional experience
Work History
Certified Baker Trainer
Panera Bread
02.2021 - Current
- Increased efficiency in the baking process by training team members on proper equipment usage and maintenance.
- Optimized workflow with effective time management, prioritization of tasks, and multi-tasking abilities.
- Coordinated closely with front-of-house staff to ensure seamless service and accurate fulfillment of special orders.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Sales Consultant/Customer Service
NuVue Optical
08.2019 - 12.2020
- Provided sales and customer service assistance to walk-in traffic and patients over the phone.
- Worked with patients to understand customer needs and recommend relevant products and services based on insurance and Dr recommendations.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Sales Consultant
MyEyeDr.
05.2018 - 07.2019
- Customer service; Greeting, assisting customers with sales, answering phones, and scheduling appointments.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Associate Trainer
Panera Bread
10.2016 - 05.2018
- Provided timely and accurate service to customers by taking and filling customer orders while completing monetary transactions.
- Assisted in monitoring trainee performance and finding opportunities for growth in employees
- Worked closely with staff and customers to ensure communication and accuracy.
- Multi-tasking in multiple different positions to help staff during peek hours
Sales Associate and Customer Service
Impact Plus
05.2016 - 10.2016
- Maintained inventory and inventory records
- Fulfilled customer requests for new orders.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Server
TSUNAMI RESTAURANT AND SUSHI BAR
08.2015 - 05.2016
- Provided fast and accurate service by memorizing the menu to help accommodate guests' needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Customer Service/Prep Cook
McAlister's Deli
01.2014 - 08.2015
- Provided fast and friendly service to customers at the front register, while running food, upselling, and performing side duties.
Sales Associate
Justice and Brothers
07.2013 - 12.2014
- Responsible for counting the cash register, ringing up customers, greeting customers and offering assistance for any needs.
Education
High school diploma -
Cox Mill High School
Concord, NC05.2015
Skills
- Training (3 years)
- Sales (3 years)
- Customer Service (9 years)
- Restaurant Experience (7 years)
- Upselling (6 years)
- Training and Mentoring Aptitude
- Leadership (2 year)
- Multitasking efficiency
- Strong Communication Skills
Timeline
Certified Baker Trainer
Panera Bread
02.2021 - Current
Sales Consultant/Customer Service
NuVue Optical
08.2019 - 12.2020
Sales Consultant
MyEyeDr.
05.2018 - 07.2019
Associate Trainer
Panera Bread
10.2016 - 05.2018
Sales Associate and Customer Service
Impact Plus
05.2016 - 10.2016
Server
TSUNAMI RESTAURANT AND SUSHI BAR
08.2015 - 05.2016
Cashier/Customer Service/Prep Cook
McAlister's Deli
01.2014 - 08.2015
Sales Associate
Justice and Brothers
07.2013 - 12.2014
High school diploma -
Cox Mill High School