Emily Flock
Columbia,SC
Summary
Detail-oriented marketing and communications professional with experience supporting CRM-driven marketing campaigns, data quality and accuracy, client communications, digital content, and performance reporting. Proficient in Salesforce, Constant Contact, Microsoft Office, Hootsuite, Canva Pro, and Qualtrics, with a track record of quality-checking records, creating reports and templates, supporting end users, and coordinating cross-functional initiatives. Known for learning systems quickly, communicating clearly, and managing multiple priorities in deadline-driven environments.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Marketing Services Representative
Companion Life
Columbia
06.2025 - Current
- Coordinated marketing campaigns with CRM tools, tracking engagement to enhance client outreach effectiveness.
- Generated reports to inform marketing plans, guiding outreach strategies and service initiatives.
- Maintained strong client relationships through proactive communication and problem-solving, ensuring ongoing support.
- Collaborate with cross-functional teams to keep marketing materials consistent with brand standards.
- Assist with training new staff on marketing systems and best practices for client interactions.
- Use client feedback and engagement insights to identify opportunities to improve service offerings.
Marketing Services Assistant
Companion Life
Columbia
07.2023 - 06.2025
- Created customized benefit summaries and obtained compliance approval before distribution to agents.
- Developed four standardized benefit-summary templates, consolidating plan options into clearer, more consistent documents.
- Quality-checked new business cases for customer and agent errors and flagged issues for correction.
- Entered and maintained individual member data for Salesforce uploads, supporting accurate CRM records.
- Created PowerPoint presentations for senior leadership to explain complex benefits information.
- Supported representatives and management with sold-case processing, voluntary products, and related administrative tasks.
Marketing Intern
Smith, Born, Leventis, Taylor & Vega
Columbia
08.2022 - 07.2023
- Created and published digital content for the firm's social media channels, highlighting firm news and nonprofit activities.
- Monitored social media activity and audience feedback to identify opportunities to improve engagement.
- Supported the marketing manager with research, content editing, and cross-functional marketing projects.
- Coordinated firm events, including golf outings and 5Ks, by organizing logistics and managing volunteers.
- Participated in the creation and editing of impact videos for use in court proceedings.
- Assisted with client communications and supported firm leadership with research and special projects.
Runner
Smith, Born, Leventis, Taylor & Vega
Columbia
02.2022 - 07.2023
- Maintained organized records and coordinated the secure delivery and distribution of legal documents.
- Supported daily office operations through document preparation, scanning, filing, and records management.
- Performed data entry and checked records for accuracy while handling confidential office and case information.
Education
Bachelor of Arts - Public Relations
University of South Carolina
Columbia, SC 08.2019 - 05.2023
Skills
- Email Marketing & Campaign Support
- Digital Content Management
- Social Media Performance Tracking
- Reporting & Analytics
- CRM Support & Data Quality
- Salesforce Data Entry
- Constant Contact
- Microsoft Office
- Quality Control & Compliance Review
- Client & End-User Support
- Training & Documentation
- Cross-functional collaboration
Timeline
Marketing Services Representative
Companion Life
06.2025 - Current
Marketing Services Assistant
Companion Life
07.2023 - 06.2025
Marketing Intern
Smith, Born, Leventis, Taylor & Vega
08.2022 - 07.2023
Runner
Smith, Born, Leventis, Taylor & Vega
02.2022 - 07.2023
Bachelor of Arts - Public Relations
University of South Carolina
08.2019 - 05.2023