Summary
Overview
Work History
Education
Skills
Technology Digital Skills
Community Youth Organizational Leadership
Timeline
Generic

J. Levi Floyd

Portage,IN

Summary

Dynamic leader with expertise in driving revenue growth through strategic partnerships and community outreach. Demonstrated success in fundraising initiatives and effective team leadership in nonprofit and educational sectors. Holds dual degrees in business administration and marketing.

Overview

11
11
years of professional experience

Work History

Marketing Services Representative

AUTHOR SOLUTIONS, LLC
10.2024 - Current
  • Cultivated strong relationships with customers and local businesses, fostering loyalty and repeat business.
  • Supervised and trained staff, improving performance and customer engagement.
  • Managed daily banking center operations, ensuring compliance and high service standards.
  • Ensured operational accuracy and financial controls, maintaining compliance with regulations.

Publishing Consultant

AUTHOR SOLUTIONS, LLC
04.2021 - 10.2024
  • Verified sensitive financial transactions for accuracy and compliance, mitigating potential risks.
  • Collaborated with customers and internal teams to resolve transaction inquiries, enhancing overall service quality.
  • Processed domestic and international wire transfers, ensuring compliance with banking regulations.

Varsity Assistant Baseball Coach

MARTINSVILLE HIGH SCHOOL
Martinsville
01.2017 - 01.2023
  • Mentored student-athletes to enhance player development, team preparation, and accountability, fostering teamwork and leadership.
  • Supported fundraising efforts for athletic programs and youth activities to strengthen community engagement and resource availability.

Sales Director

THE TODD HUFF SHOW
08.2020 - 03.2021
  • Cultivated relationships with business owners and decision-makers, securing advertising partnerships that significantly contributed to organizational revenue.
  • Conducted presentations and negotiations, developing customized solutions for prospective advertising partners to address their specific needs.
  • Directed business development and sales efforts, successfully guiding prospects through to contract execution.

Customer Relations Manager

RPD
Greenwood, USA
01.2020 - 07.2020
  • Addressed customer concerns through proactive communication and problem-solving, improving satisfaction levels.
  • Strengthened customer retention by delivering responsive service that aligned with organizational objectives.
  • Cultivated lasting customer relationships as primary point of contact, fostering loyalty and trust.

Banking Center Customer Service Manager

FIRST MERCHANTS BANK
11.2018 - 09.2019
  • Led day-to-day banking center operations, ensuring exceptional customer service, employee support, compliance, and business performance.
  • Supervised and coached staff, fostering strong relationships with customers and local business clients to enhance service delivery.
  • Managed operational priorities, upholding accuracy, service quality, financial controls, and adherence to organizational standards.

Wire Transfer Specialist

FIRST MERCHANTS BANK
09.2017 - 11.2018
  • Facilitated domestic and international wire-transfer operations in controlled banking environment, ensuring compliance and security.
  • Executed and verified sensitive financial transactions, adhering to authorization, accuracy, compliance, and risk-control procedures.
  • Collaborated with customers and banking teams to resolve transaction inquiries, ensuring timely and accurate processing.

Team Lead / Corporate Trainer

INDY MARKETING, INC.
05.2017 - 09.2017
  • Trained employees in customer engagement strategies to boost client satisfaction and retention.
  • Coached team members to improve sales performance and strengthen communication skills, resulting in enhanced customer interactions.
  • Provided constructive performance feedback to guide employee development and align team goals with organizational objectives.

Assistant Head Coach - 7th Grade Girls Basketball

JOHN R. WOODEN MIDDLE SCHOOL
01.2016 - 01.2017
  • Mentored student-athletes to improve skills, resulting in increased team readiness for competition.
  • Fostered accountability among team members, strengthening leadership and cohesion in team environment.
  • Led fundraising initiatives to secure essential resources for athletic programs, enhancing overall program sustainability.

Education

Bachelor of Science - Business Administration And Marketing

BALL STATE UNIVERSITY
Muncie, IN
01-2018

Skills

  • Business development
  • Revenue generation
  • Partnership development
  • CRM management
  • CRM platforms
  • Campaign management
  • Community engagement
  • Relationship management
  • Leadership development
  • Staff development
  • Team coaching
  • Public speaking
  • Microsoft applications
  • Microsoft applications

Technology Digital Skills

Experience across multiple CRM systems, Proficient with Microsoft Office applications, Proficient with Adobe applications and creative/design workflows, Experience creating and editing digital and visual materials, Working knowledge of Linux and Apple/macOS environments.

Community Youth Organizational Leadership

  • MARTINSVILLE HIGH SCHOOL, Varsity Assistant Baseball Coach, 2017; 2022-2023, Mentored student-athletes, supported player development and team preparation, and reinforced accountability, teamwork, and leadership., Participated in and supported fundraising efforts associated with athletic programs and youth activities.
  • JOHN R. WOODEN MIDDLE SCHOOL, Assistant Head Coach - 7th Grade Girls Basketball, 2016-2017, Coached and mentored middle-school student-athletes in a structured environment focused on teamwork, confidence, accountability, and development., Supported fundraising activities associated with youth athletics.
  • MARTINSVILLE FIRST CHURCH OF THE NAZARENE, Locally Licensed Minister, 2016, Preached and led services, organized multiple youth-focused events including a special Easter service, and worked directly with youth and families., Participated in church board meetings by invitation, gaining exposure to organizational leadership, governance, financial considerations, and strategic decision-making.
  • YMCA, Youth Soccer Coach, 2016, Coached children ages 4-5 and 6-7, promoting teamwork, participation, confidence, skill development, and positive behavior.
  • YMCA, After-School Drug Free Program, 2015-2016, Supported structured after-school programming focused on positive youth development, healthy decision-making, supervision, and encouragement.
  • MORGAN COUNTY SUBSTANCE ABUSE COUNCIL (MCSAC), Volunteer / Freelance Editor, 2015, Served as an office assistant, leadership camp counselor, and event volunteer supporting nonprofit administration, youth programming, and community events., Provided editing support for grant, proposal, and organizational materials for MCSAC, schools, and church/community organizations.
  • HOME BANK SB, Teller / Community Outreach, 2016-2017, Built customer and community relationships while supporting banking operations and representing HomeBank at local outreach events., Represented HomeBank in the 2016 Martinsville Dancing with the Stars community event and Martinsville Fall Parade.
  • SUBSTITUTE TEACHER, Substitute Teacher, 2016, Provided classroom supervision and instruction across grade levels while maintaining safe, structured, and productive learning environments.
  • CHURCH YOUTH GROUP, Youth Program Volunteer, 2015-2017, Supported youth activities, mentoring, positive personal development, responsibility, teamwork, and community.

Timeline

Marketing Services Representative

AUTHOR SOLUTIONS, LLC
10.2024 - Current

Publishing Consultant

AUTHOR SOLUTIONS, LLC
04.2021 - 10.2024

Sales Director

THE TODD HUFF SHOW
08.2020 - 03.2021

Customer Relations Manager

RPD
01.2020 - 07.2020

Banking Center Customer Service Manager

FIRST MERCHANTS BANK
11.2018 - 09.2019

Wire Transfer Specialist

FIRST MERCHANTS BANK
09.2017 - 11.2018

Team Lead / Corporate Trainer

INDY MARKETING, INC.
05.2017 - 09.2017

Varsity Assistant Baseball Coach

MARTINSVILLE HIGH SCHOOL
01.2017 - 01.2023

Assistant Head Coach - 7th Grade Girls Basketball

JOHN R. WOODEN MIDDLE SCHOOL
01.2016 - 01.2017

Bachelor of Science - Business Administration And Marketing

BALL STATE UNIVERSITY
J. Levi Floyd