Emily Borjas
Chicago,IL
Summary
Currently working at Walgreens Specialty Pharmacy inside Ann lurie children hospital . Certified Pharmacy Technician (CPhT) with 3 years of experience in high-volume pharmacy settings. Experienced in prescription processing, insurance verification, and patient support. Bilingual in English and Spanish with strong attention to detail and commitment to patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Specialty Pharmacy
04.2023 - Current
- Process prescriptions and assist patients with medication and insurance inquiries
- Verify insurance information and maintain accurate patient records
- Work efficiently in a high-volume pharmacy environment while supporting pharmacists
- Maintain HIPAA compliance and patient confidentiality
- Handle medication inventory, performing regular stock checks and reordering supplies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Barista
Starbucks
09.2021 - 04.2023
- Delivered strong customer service in a fast-paced environment
- Managed transactions and resolved customer concerns
- Conducted regular inventory checks and assisted in restocking essential supplies.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Science -
Malcolm X College
Chicago, IL04.2026
High School Diploma -
Acero Garcia High School
Chicago, IL04.2019
Skills
- Processed prescriptions efficiently to support patient needs Verified insurance information to facilitate smooth transactions Assisted patients with inquiries and concerns to enhance their experience Entered data accurately to maintain up-to-date records Complied with HIPAA regulations to protect patient privacy Utilized EHR systems to streamline patient information management Provided exceptional customer service to foster positive relationships Communicated effectively in both English and Spanish to assist diverse patient populations
Certification
- Certified Pharmacy Technician (CPhT), PTCB
- National Certification License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens Specialty Pharmacy
04.2023 - Current
Barista
Starbucks
09.2021 - 04.2023
Associate of Science -
Malcolm X College
High School Diploma -
Acero Garcia High School