Summary
Overview
Work History
Education
Skills
Affiliations
What makes me, me
Timeline
Generic

Emily Brandt

Dunkirk,NY

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Floor Manager

Tim Hortons
12.2015 - Current
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Intern

Chautauqua County Chamber Of Commerce
01.2011 - 03.2011
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Made routine phone calls to members and fellow partnerships and assisted with any questions or concerns.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Sorted and organized files, spreadsheets, and reports.

Education

High School Diploma -

Dunkirk Senior High School
Dunkirk, NY
06.2010

Skills

  • Department Management
  • Effective communication
  • Complaint Resolution
  • Conflict Resolution
  • Employee Development
  • POS Systems
  • Budgeting and Finance
  • Employee Relations
  • Organizational skills
  • Customer service
  • Adaptability and flexibility
  • Good Judgment
  • Problem Resolution
  • Professional and Courteous
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Onboarding and Orientation

Affiliations

  • Motherhood
  • Reading
  • Learning

What makes me, me

First and foremost, I am a mother. My family is what brighten my day! Working around mine and my husbands schedules to insure that my children receive the attention, love and growth that they deserve is my daily goal. I have four different mantra that I live by and I apply them to my everyday routines.

Timeline

Floor Manager

Tim Hortons
12.2015 - Current

Intern

Chautauqua County Chamber Of Commerce
01.2011 - 03.2011

High School Diploma -

Dunkirk Senior High School

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Emily Brandt