Emily Brown
O'fallon, MO,MO
Summary
My Professional work history mainly lies with customer service and in restaurants. I am very adaptable to whatever situation I am in, whether high stressed or slow and precise work. I always bring a positive attitude and give my best to my work. Plenty of customers have left comments and recognized me for my work as I have over 50 reviews on the Pasta House website. I am Microsoft Certified and can help with basic IT problems as that's what I did at Rose International. I also do have some Mechanical skills from working on my cars coolant system, as well as some carpentry skills from doing projects around the house, such as dry wall, insulation, and putting in new flooring. Im looking into getting into a new career path to better my life and wanting to learn or better my skills. I will be your most enthusiastic and adaptable worker you'll ever hire as I posses versatile skills in project management, problem-solving, and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
The Pasta House Co.
09.2023 - Current
- Provided exceptional customer service, enhancing dining experiences and fostering repeat business.
- Managed multiple tables efficiently, ensuring timely order delivery and attention to guest needs.
- Trained new staff on menu offerings and service protocols, promoting team effectiveness and consistency.
- Collaborated with kitchen staff to streamline order processing, improving overall service speed and accuracy.
- Assisted in inventory management, tracking supplies to ensure optimal stock levels for seamless operations.
Call Agent
Rose International
02.2023 - 08.2023
- Took calls from other employess to assist with fixing problems with technology/software
- Analyzed customer feedback to identify recurring issues and recommend process improvements.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Kitchen Cook
Hobos
10.2018 - 11.2022
- Prepared and cooked menu items efficiently according to restaurant standards.
- Assisted in maintaining kitchen cleanliness and organization, adhering to health regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Trained new staff on food preparation techniques and kitchen safety protocols.
- Conducted regular equipment maintenance checks to minimize downtime and improve efficiency.
- Was in charge of fixing the industrial dishwasher whenever it broke.
Customer Service Cashier
McDonald's
04.2018 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved concerns promptly.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with team members to ensure smooth service operations.
- Adapted to fast-paced environment while delivering quality service.
Education
No Degree -
Northwest Missouri State University
Maryville, MONo Degree -
Saint Charles Community College
High School Diploma -
Francis Howell Central Highschool
Cottleville, MO06-2021
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Memory retention
- Time management
- Active listening
- Point of sale operation
- Inventory management
- Basic math
- Microsoft certified
- IT Skills
- Basic Mechanical Skills
- Basic Carpenter Skills
- Physical stamina
Certification
Microsoft Certified
CPR Certified
Timeline
Waitress
The Pasta House Co.
09.2023 - Current
Call Agent
Rose International
02.2023 - 08.2023
Kitchen Cook
Hobos
10.2018 - 11.2022
Customer Service Cashier
McDonald's
04.2018 - 10.2018
No Degree -
Northwest Missouri State University
No Degree -
Saint Charles Community College
High School Diploma -
Francis Howell Central Highschool