Emily Buckley
Destin,FL
Summary
To obtain a position as an event coordinator and to specialize in sales. Seasoned Director of Catering with comprehensive background in managing large-scale events and corporate functions. Known for strong leadership skills, adept at coordinating teams to ensure seamless execution of all catering operations. Possess exceptional client relations skills; consistently exceed customer expectations while maintaining budgetary guidelines. Instrumental in growing previous employers' event portfolios through innovative marketing strategies and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Director of Catering
Emerald Grande at HarborWalk Village
Destin, Florida
09.2020 - Current
- Manage all aspects of day-to-day operations including scheduling, ordering supplies, overseeing staff and resolving customer complaints.
- Organize special events such as weddings, corporate meetings and holiday parties.
- Develop and implement catering policies, procedures, menus and pricing structures.
- Research industry trends to stay abreast of new developments in the field of catering services.
- Develop and implement innovative sales strategies to increase catering revenue.
- Create customized proposals and contracts for clients.
- Collaborate with chefs to create custom menus based on the specific needs of each client event.
- Develop and maintain strong relationships with clients, vendors, and venue managers, fostering a network of partners.
Banquet Manager
Emerald Grande at HarborWalk Village
Destin, FL
09.2017 - 09.2020
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Created detailed reports on the status of all events held within the facility.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Organized, scheduled and supervised staff for banquets.
Server/Shift Lead | Grande Vista Bar & Grille
Emerald Grande at HarborWalk Village
Destin, FL
01.2015 - 09.2017
- Managed daily operations as a MOD and keyholder.
- Organized and coordinated annual events on the harbor that the restaurant participated in.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Summer Camp Counselor
Southtowns YMCA
Orchard Park
06.2014 - 08.2015
- Taught essential gymnastics skills to a class of 25 children across different age groups.
- Developed and implemented daily activities and programs
- Organized end-of-year performance for families and campers.
Manager/Sales Assistant
Heaven Essence
Buffalo
06.2011 - 08.2015
- Promoted to managerial role within one summer
- Supervised a team of nine employees, both full-time and part-time.
- Monitored and mentored associates with training needs to enhance overall sales performance
- Provided customer support for product purchases
- Contributed to the launch of a new branch while enhancing sales approaches.
Education
Bachelor of Science - Recreation and Leisure, Tourism Management
The College At Brockport, State University of New York
Brockport, NY12.2015
Skills
- Menu development
- Event planning proficiency
- Event Coordination
- ServSafe Manager
- Revenue Generation
- Staff Training and Development
Coursework
- Special Events Planning
- Tourism Sales and Marketing
- Resort and Hotel Management
- Recreation Leadership
- Management of Recreation and Leisure
- Research and Evaluation of Leisure
Accomplishments
- Best Event Planner in Destin 2022
- Best Wedding Venue in Destin 2023
- Best Wedding Venue in Destin 2024
References
References available upon request.
Timeline
Director of Catering
Emerald Grande at HarborWalk Village
09.2020 - Current
Banquet Manager
Emerald Grande at HarborWalk Village
09.2017 - 09.2020
Server/Shift Lead | Grande Vista Bar & Grille
Emerald Grande at HarborWalk Village
01.2015 - 09.2017
Summer Camp Counselor
Southtowns YMCA
06.2014 - 08.2015
Manager/Sales Assistant
Heaven Essence
06.2011 - 08.2015
Bachelor of Science - Recreation and Leisure, Tourism Management
The College At Brockport, State University of New York
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