Lesa Coleman-Taggart
Salt Lake City,UT
Summary
Highly motivated Leader with many years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, budget preparation staff development, teaching and coaching. Successful in meeting client needs and committed to exceptional service. Seeking a full-time position that offers the challenge to plan and develop new and engaging opportunitites.
Overview
17
17
years of professional experience
Work History
Director of Catering
Great Harvest Bread Company-Holladay Utah
Holladay Utah
07.2018 - Current
- Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Trained and supervised team members to deliver top-notch service during large-scale catering functions.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
Civilian Correction Office
Unified Police Of Salt Lake
Salt Lake City
06.2010 - Current
- Increased interdepartmental communication through regular meetings and transparent reporting procedures.
- Developed strong relationships with community organizations.
- Directing Traffic/Traffic Safety
- Public Service
- Strong Public Relations
- Model good behaviors to promote safe and positive interactions.
- Collaborate meetings interdepartments/teams
Guest Services Coordinator
University Of Utah/Garda World Security Services
Salt Lake City, Utah
07.2010 - 03.2022
- Gave information about area attractions and provided directions.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Coordinated arrivals and departures of VIPs.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Exceptional Customer Service
- Conflict Resolution, problem solving, with issues or questions regarding the event
Outreach Coordinator/Family Service Liaison/English Teacher
Granite School District
Salt Lake City, UT
04.2007 - 08.2017
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
- Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
- Navigated complex community dynamics with diplomacy and thoughtfulness, fostering trust and credibility among diverse groups.
- Evaluated emerging trends in community engagement, incorporating innovative approaches into existing programs to maintain relevance and effectiveness.
- Secured funding for outreach programs through grant writing, donor cultivation, and fundraising events.
- Researched best practices and developed strategies to improve program outcomes.
- Provided leadership, guidance and support to staff members.
- Developed Daily lesson plans
- English Instruction
- Facilitated an annual Education Plan
- Goal Setting
Education
Associate of Arts - Business Administration/Finance
University of Utah
Salt Lake City, UtahSkills
- Food Safety Compliance
- Menu development
- Event planning proficiency
- Food Safety
- Scheduling Staff
- Employee Supervision
- Calm and Pleasant Demeanor
- Marketing initiatives
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
- Computer Proficiency
- Follow-up skills
- Product Knowledge
- Team Development
- Documentation
- Customer Relationship Management (CRM)
- Prioritization
- Product Sales
Timeline
Director of Catering
Great Harvest Bread Company-Holladay Utah
07.2018 - Current
Guest Services Coordinator
University Of Utah/Garda World Security Services
07.2010 - 03.2022
Civilian Correction Office
Unified Police Of Salt Lake
06.2010 - Current
Outreach Coordinator/Family Service Liaison/English Teacher
Granite School District
04.2007 - 08.2017
Associate of Arts - Business Administration/Finance
University of Utah