Dedicated catering leader known for developing innovative menus and ensuring exceptional service delivery. Strong relationship-building skills contribute to increased client satisfaction and repeat business.
Work History
Director of Catering
17 Years 2 Months
Figs & Honey Catering | 01.2006 - 03.2023
Trained and mentored catering team, fostering professional development and improving operational efficiency.
Analyzed client feedback to refine service offerings, driving continuous improvement in event execution standards.
Established standard operating procedures for event management, enhancing consistency across all catering operations.
Oversaw event logistics, ensuring seamless execution from setup to breakdown for diverse clientele.
Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients' guests at each event.
Regularly reviewed competitor offerings to stay informed about current market trends, ensuring that the company's services remained competitive and attractive to clients.
Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
Coordinated setup and breakdown of both dining and kitchen areas.
Discussed client's event needs to develop recommendations for room options and possible menus.
Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
Responded to initial inquiries, coordinating facility tours and food sampling.
Hired and trained both permanent and temporary staff members.
Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Verified prepared food met standards for quality and quantity before serving to customers.