Summary
Overview
Work History
Education
Skills
Timeline
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Emily Butler

Jeffersonville,IN

Summary

Dynamic leader with a proven track record at Neatbeat Salon along with Sun Tan City, enhancing guest happiness and team efficiency. Excelled in brand representation and team workflow management, significantly improving customer service and sales. Skilled in timely complaint resolution and team member development, fostering a strong, results-oriented work environment.

Overview

5
5
years of professional experience

Work History

Guest Happiness Team

Neatbeat Salon
05.2024 - Current
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Catering Sales Coordinator

Levy Restaurants
06.2023 - 05.2024
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Developed and implemented strategies to increase sales and improve customer service.

Training Salon Director

Sun Tan City
08.2019 - 05.2023
  • Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Greeted patrons upon arrival at the salon.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Handled employee scheduling and coverage needs during business hours.
  • Scheduled employees to maintain adequate coverage during business hours.

Education

Bachelor of Science - Psychology

University of Louisville
Louisville, KY
05-2026

High School Diploma -

New Albany High School
New Albany, IN
06-2014

Skills

  • Brand representation
  • Team workflow management
  • Timely complaint resolution
  • Team member development
  • Strong leadership

Timeline

Guest Happiness Team

Neatbeat Salon
05.2024 - Current

Catering Sales Coordinator

Levy Restaurants
06.2023 - 05.2024

Training Salon Director

Sun Tan City
08.2019 - 05.2023

Bachelor of Science - Psychology

University of Louisville

High School Diploma -

New Albany High School

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Emily Butler