Emily Byrd
Granite Falls,NC
Summary
Accomplished leader with expertise in strategic planning and relationship building, enhancing efficiency at Caldwell County. Spearheaded several capital improvement projects, including a 200,000-gallon pedisphere tank, and applied for nearly $1M in FEMA grants. Proven track record in budget management and team mentorship, driving departmental success and aligning goals with county objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Public Utilities Director
Caldwell County
01.2025 - Current
- Streamlined operational processes, improving efficiency and reducing turnaround times for programs and applications.
- Developed and implemented policies to align departmental goals with county objectives.
- Mentored staff in best practices for project management and team collaboration.
- Created safety program for the department to establish best practices and guidelines for expected safety compliance.
- Formulated and managed departmental budget of over $4,500,000 to ensure financial stability and effective resource utilization.
- Led completion of significant capital improvement initiatives, focusing on a new 200,000-gallon pedisphere tank, SCADA installation and management, and water line enhancements post-Hurricane Helene.
- Developed comprehensive proposal for FEMA grant in the amount of almost $1,000,000, focusing on redesign and remodel of five booster pump stations to improve disaster preparedness following Hurricane Helene.
Water Quality Technician
Caldwell County
02.2022 - 01.2025
- Conducted routine water quality tests to ensure compliance with state regulations.
- Maintained accurate records of water sampling and testing results.
- Assisted in troubleshooting water quality issues and implementing corrective measures.
- Collaborated with environmental agencies to report findings and recommendations.
- Led initiatives to improve water monitoring techniques, enhancing data reliability.
- Conducted routine maintenance on laboratory equipment to ensure optimal performance during sample analyses.
- Managed inventory of supplies necessary for effective field operations.
- Participated in professional development opportunities to stay current on industry advancements and improve overall job performance.
- Investigated customer complaints regarding taste or odor concerns with their tap water, helping to identify and resolve the root causes.
New Patient Coordinator
Carolina Oncology Specialists, PA
01.2016 - 01.2022
- Coordinated patient scheduling and intake processes to enhance operational efficiency.
- Managed electronic health record (EHR) systems for accurate patient data entry and retrieval.
- Assisted in developing patient communication protocols to improve service quality.
- Provided support in insurance verification processes, ensuring timely authorization of treatments.
- Collaborated with clinical staff to streamline appointment workflows and reduce wait times.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
Sales Associate
Old Navy
07.2013 - 05.2016
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout sales floor.
- Operated point-of-sale system efficiently, handling transactions and processing returns accurately.
- Collaborated with team members to achieve daily sales goals and improve customer engagement strategies.
- Trained new associates on store policies, procedures, and effective customer service techniques.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
South Caldwell High School
Hudson, NCAssociate of Applied Science -
Catawba Valley Community College
Hickory, NC05.2016
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
Project management
Team management
Strategies and goals
Budget management
Accomplishments
Leadership Caldwell Cohort - Caldwell County Chamber of Commerce
Spring 2024
Leadership and Managaement Academy (LaMA) - Caldwell County Government
2024-2025
Certification
A Distribution
NCWTFOB - 2025
B Distribution
NCWTFOB - 2024
C Distribution
NCWTFOB - 2023
ICS 100-900
FEMA - 2023-2026
Backflow and Cross Connection Certification
NCRWA - August 2023
Boards
Chair - Caldwell County Safety Committee
October 2025-Present
Timeline
Assistant Public Utilities Director
Caldwell County
01.2025 - Current
Water Quality Technician
Caldwell County
02.2022 - 01.2025
New Patient Coordinator
Carolina Oncology Specialists, PA
01.2016 - 01.2022
Sales Associate
Old Navy
07.2013 - 05.2016
High School Diploma -
South Caldwell High School
Associate of Applied Science -
Catawba Valley Community College