Emily Hayes
Seattle,WA
Summary
Highly organized and hardworking Account Executive with 7 years of experience driving sales force expansion and performance excellence and 2 years of Marketing Project Management. Demonstrated talent for boosting client satisfaction and retention by maintaining excellent customer service. Committed to generating profits by maximizing team efficiency and product knowledge, and boosting team collaboration.
Overview
8
8
years of professional experience
Work History
Account Executive
Andrews Promotional Group
04.2023 - 04.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Inside Account Manager
Andrew's Promotional Group
03.2021 - 04.2023
- Managed a variety of clients, mostly in the healthcare, construction, manufacturing, and auto dealership space, processing approximately $1.5M in sales my first two years.
- Streamlined the order processing system for faster turnaround times, resulting in increased client loyalty.
- Collaborated with product teams to ensure accurate pricing and timely delivery of products to customers.
- Preparing marketing decks, virtual mock ups, and managing 15-20 company merchandise stores.
- Enhanced customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
Marketing Coordinator
National Purchasing Partners
06.2019 - 03.2021
- Main duties included: Social media management via Hootsuite, project management via inMotion platform, writing of blog and social content
- Managed over 100 projects during my time at NPP, collaborating with cross-functional teams to prioritize workflow and streamline processes
- Increased customer engagement through the creation of compelling social media content and strategies.
Account Coordinator
Gifts By Design Inc.
10.2017 - 06.2019
- Specialized in product order management from ideation to completion for a majority of Microsoft clients, ranging from a few thousand dollars to over $200k
- Managed over 40 accounts from local businesses to Fortune 500 companies
- Researched and targeted new clients
- Worked with clients and vendors to resolve issues
- Coordinated with vendors domestic and international to ensure timely delivery of projects.
Senior Sales Support Specialist
Sunrise Identity Inc.
06.2017 - 08.2017
- Engaged with and assisted Sunrise's Microsoft clients throughout the process and provide more strategic support to the sales team
- Mentored and assist with training of new Sales Support Specialists.
Sales Support Specialist
Sunrise Identity Inc.
05.2016 - 06.2017
- Managed a high volume of projects to support deadline-driven customer activities for Microsoft
- Negotiated pricing and mitigate issues related to product delivery and quality
- Monitored subcontractor performance to ensure they are meeting contractual agreements
- Optimized execution of the supply chain by coordinating with account managers, tracking orders, and executing follow-up contact.
Education
Bachelor Of Arts In Communications: Advertising -
Washington State University
Pullman, WA01.2015
Skills
- Commonsku
- Hootsuite
- InMotion
- Pipeline Management
- Account Management
- Microsoft Dynamics NAV
- Vendor Management
- Content creation
Websites
Timeline
Account Executive
Andrews Promotional Group
04.2023 - 04.2024
Inside Account Manager
Andrew's Promotional Group
03.2021 - 04.2023
Marketing Coordinator
National Purchasing Partners
06.2019 - 03.2021
Account Coordinator
Gifts By Design Inc.
10.2017 - 06.2019
Senior Sales Support Specialist
Sunrise Identity Inc.
06.2017 - 08.2017
Sales Support Specialist
Sunrise Identity Inc.
05.2016 - 06.2017
Bachelor Of Arts In Communications: Advertising -
Washington State University
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